Product Operations Manager

We are seeking a detail-minded, execution-focused Product Operations Manager to join our team. In this role, you will be embedded at Monks, serving as a critical operational partner dedicated to supporting one of our most high-profile enterprise client accounts.

About the role

Working directly alongside Program Leads and Product Managers, you will bridge the gap between strategy and execution—translating high-level program priorities into tightly tracked release schedules, coordinating global stakeholders, driving UAT follow-through, and managing day-to-day product operations workstreams.

This is a contract role based out of Austin, TX or Cupertino, CA, with a hybrid schedule requiring you to be on-site 3 days per week (with occasional travel as needed).

Responsibilities

• Program Execution & Global Coordination
  • Act as the central coordination hub to collate regional feedback on enhancements and deployment scope, feeding directly into build planning cycles.
  • Translate geo deployment requirements into trackable release items, align localization sign-offs, drive UAT partner scoping, and track verification scripts through to completion.
  • Take direct ownership of Run-the-Business (RTB) activities for lower-complexity views and dashboards, ensuring cross-program continuity while freeing senior resources for strategic builds.
  • Maintain clear status visibility and proactively surface blockers across deployment, localization, and ticketing workstreams before they impact release timelines.
• Product Operations & Workflow Support
  • Perform initial intake and routing of first-line support queries within dedicated support frameworks, ensuring proper categorization prior to escalation.
  • Track open operational tickets across frameworks, maintaining high visibility on progress and flagging delays to appropriate program leads.
  • Execute high-volume access requests and onboarding tasks accurately and promptly to keep cross-functional partners moving smoothly.

Requirements

• Skills & Toolkit
  • 5+ years of experience in product operations, program coordination, technical support, or execution-focused roles within a technology or reporting environment.
  • Operational & Tracking Expertise: Deep comfort using enterprise issue and ticket tracking systems (e.g., Jira) to manage high-volume, detail-sensitive deployment items and operational requests with precision.
  • Global & Cross-Functional Alignment: Demonstrated capability coordinating across multi-region stakeholders, distributed teams, and distinct time zones to drive follow-through without direct formal authority.
  • Release & Process Knowledge: Direct experience or strong familiarity with localization workflows, release/deployment tracking, and UAT execution support.
  • Data & Dashboard Literacy: Basic data/dashboard literacy with the ability to maintain or lightly build simpler reporting views (experience with SQL and/or Python is a strong plus).
• Mindset
  • Detail-Obsessed & Reliable: You naturally keep high-volume, concurrent work streams organized, ensuring no tracking item, request, or handoff drops through the cracks.
  • Proactive Risk Flagging: You spot delays, bottlenecks, or blockers early and escalate thoughtfully, giving strategic product leads the bandwidth to focus on governance and vision.
  • Concise Communicator: Exceptional written and verbal communication skills, with an ability to distill multi-regional status updates into clear, actionable progress reports for leadership.
  • Autonomous Execution: You thrive in structured environments, working seamlessly with minimal supervision while respecting scope and governance frameworks.

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more
• Authentic commitment to DEI efforts and sustainable growth

Pay

Salary Range: $100,000—$150,000 USD

Schedule

Hybrid schedule requiring you to be on-site 3 days per week.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories.