Product Operations Manager

About the role

This position is not eligible for sponsorship.

Responsibilities

• Own and facilitate quarterly planning across Product and Engineering, ensuring priorities are aligned, work is properly scoped, and teams are prepared for successful execution
• Drive accountability across Product Managers, Engineering Managers, and cross-functional stakeholders by tracking commitments, dependencies, delivery timelines, and execution against strategic goals
• Partner directly with Product leadership to establish scalable Product Operations processes that improve organizational effectiveness and operational maturity
• Build and automate KPI reporting infrastructure, replacing manual reporting with scalable dashboards and executive reporting for leadership and board-level visibility
• Analyze product and operational performance metrics, identify trends, risks, and opportunities, and provide actionable recommendations that improve execution and delivery
• Own and optimize Jira and Jira Product Discovery, including workflows, reporting, dashboards, backlog organization, prioritization processes, and operational best practices
• Establish standardized operating cadences for planning, reporting, roadmap reviews, retrospectives, and cross-functional communication
• Partner with Engineering and Product leaders to identify process improvements that increase delivery predictability and reduce operational friction
• Leverage AI tools such as Claude, ChatGPT, or Microsoft Copilot to automate reporting, improve documentation, summarize planning sessions, and increase team efficiency
• Enable self-service access to operational metrics while driving adoption of scalable reporting and governance practices across the organization

Requirements

• 5+ years of experience in Product Operations, Product Program Management, Technical Program Management, Technical Operations, or a related function supporting Product and Engineering organizations
• Deep expertise with Jira and Jira Product Discovery, including workflow optimization, reporting, dashboards, backlog management, and operational governance
• Strong analytical mindset with experience designing KPI dashboards, executive reporting, operational metrics, and scalable reporting frameworks
• Experience automating reporting and leveraging data to improve product operations, delivery performance, and organizational decision-making
• Experience using AI tools such as Claude, ChatGPT, Microsoft Copilot, or similar technologies to improve workflows, reporting, documentation, and operational efficiency
• Proven ability to influence Product, Engineering, and executive stakeholders without direct authority while driving accountability across multiple teams
• Excellent communication, organization, stakeholder management, and facilitation skills with experience leading planning sessions and executive-level discussions
• Self-starter with a proactive, process-oriented mindset who thrives in fast-paced, evolving product organizations

Qualifications

• Experience supporting B2B SaaS or enterprise software organizations
• Experience administering or optimizing Atlassian tools, including Jira Product Discovery
• Familiarity with SQL, APIs, or data visualization tools used to automate operational reporting
• Experience supporting Product Operations within high-growth technology organizations
• Experience working with executive leadership to establish operational governance, planning cadences, and performance reporting
• Experience implementing AI-enabled operational processes and workflow automation across Product organizations

Skills

• Experience with Jira and Jira Product Discovery
• Experience building self-service dashboards using Power BI, Tableau, Looker, or similar business intelligence platforms
• Familiarity with SQL, APIs, or data visualization tools used to automate operational reporting
• Experience supporting Product Operations within high-growth technology organizations
• Experience working with executive leadership to establish operational governance, planning cadences, and performance reporting
• Experience implementing AI-enabled operational processes and workflow automation across Product organizations

Benefits

• Comprehensive Medical, Dental, Vision, PTO, 401(k), and Company Benefits

Pay

Up to $150,000 Base Salary

Schedule

Remote (U.S. Based - CST/EST Preferred | Milwaukee or Chicago Preferred)