Product Operations Manager

About the role

The ideal candidate is able to dive into ambiguous problems that require deep technical fluency, think in systems to scale technical programs, identify and build agentic workflows to accelerate processes, and communicate effectively to drive alignment across cross-functional teams. Your core responsibilities are:

• Partner with product teams to help drive product strategy by synthesizing customer + internal signals into clear insights, framing bets/tradeoffs, and driving alignment on priorities.
• Build agentic workflows, tooling and processes that drive engineering velocity and a higher bar for launch quality.
• Coordinate end-to-end launch of new features across teams, starting with early access programs with external customers to setting clear exit criteria for GA launches, to ensure successful outcomes.
• Build evergreen feedback loops and triage + evaluation systems that allow teams build with confidence and prioritize the right bets.
• Build strong relationships and drive clarity with key partner teams.

Responsibilities

• Partner with product teams to help drive product strategy by synthesizing customer + internal signals into clear insights, framing bets/tradeoffs, and driving alignment on priorities.
• Build agentic workflows, tooling and processes that drive engineering velocity and a higher bar for launch quality.
• Coordinate end-to-end launch of new features across teams, starting with early access programs with external customers to setting clear exit criteria for GA launches, to ensure successful outcomes.
• Build evergreen feedback loops and triage + evaluation systems that allow teams build with confidence and prioritize the right bets.
• Build strong relationships and drive clarity with key partner teams.

Requirements

• You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role.
• You regularly work and keep up with AI tools (i.e. Claude Skills, Cowork, Codex etc) to support your work.
• You can identify tradeoffs between building systems or processes that don’t scale to ensure successful outcomes.
• You have strong communication skills and can work with both technical and non-technical audiences. This includes teams like Research, Data Science, Product, Security, Legal, Support, and Customer Success.
• You have strong analytical and problem-solving skills that allow you to act with high agency, at multiple altitudes.
• You know when to prioritize collecting more information and when to make decisions with limited data.
• You can operate in a fast-paced environment where priorities and challenges can change quickly.

Skills

• You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role.
• You regularly work and keep up with AI tools (i.e. Claude Skills, Cowork, Codex etc) to support your work.
• You can identify tradeoffs between building systems or processes that don’t scale to ensure successful outcomes.
• You have strong communication skills and can work with both technical and non-technical audiences. This includes teams like Research, Data Science, Product, Security, Legal, Support, and Customer Success.
• You have strong analytical and problem-solving skills that allow you to act with high agency, at multiple altitudes.
• You know when to prioritize collecting more information and when to make decisions with limited data.
• You can operate in a fast-paced environment where priorities and challenges can change quickly.

Nice to haves

• Strong knowledge of basic scripting, APIs, MySQL, MCPs and similar open source technologies.
• Knowledge of and experience using one or more of the following languages - Python, Go, C++ or Java and are comfortable with Github, CLI, etc.
• Background in product management or engineering.

Pay

The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated base salary range for this role is $160,000-$200,000 per year.