Product Operations Manager
Direct Travel is seeking a Product Operations Manager to join our dynamic Product Management team. As a key member, you will bridge product innovation with operational execution, ensuring seamless integration across various teams.
About The Opportunity
The ideal candidate combines strong process design and analytical skills with the ability to manage complex coordination across technical and operational teams. This is a remote position.
Key Responsibilities
Process Optimization: Establish, document, and refine internal processes to enable effective scaling across product and engineering teams. Partner with agent efficiency, training, operations, implementation, and GTM teams to ensure E2E process is documented prior to launch.
Launch Operations & QA Coordination: Drive end-to-end operational launch planning and execution, coordinating Engineering, Product, QA, and cross-functional stakeholders. Consolidate requirements and feedback from internal teams into actionable launch specifications. Create operational and internal launch documentation, product briefs, and feature specifications.
External System Integration & Feature Usage: Partner with Engineering and Product teams (both internal and external) to define end-to-end external system feature usage and integration points across the DT platform. Ensure external system capabilities are properly mapped to product workflows and customer use cases. Document requirements and feedback to internal and external product teams in a clear outcome-focused manner. Nurture relationships with external partner teams, tracking delivery progress and ensuring alignment throughout the feature lifecycle.
Feedback Integration: Establish feedback loops from internal teams and external stakeholders. Synthesize and prioritize feedback to inform product roadmap and feature prioritization for both internal and partner product roadmaps.
Data & Analytics: Use data analytics to inform product decisions and identify operational improvements. Track key operational and launch metrics.
Required Qualifications
Minimum 5+ years’ experience in product operations, product or customer support, program management or equivalent role.
Experience with travel industry systems and technologies.
Demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals.
Collaborative working style demonstrated by partnering with cross-functional teams.
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Outstanding communication (both verbal and written) and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Willingness to roll up your sleeves and do whatever is necessary; general manager/owner mentality.
Positive attitude and fit with the Direct Travel team culture.
Benefits
Onboard with Direct Travel and enjoy Medical, Dental, and Vision benefits. Additionally, we offer an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Our Brand Voyage: Direct Travel is a leading provider of corporate travel management services, having been in operation for over 40 years. We enable clients to derive the greatest value from their travel programs through superior service, progressive technologies, and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.
Contact Information
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.