Product Operations Manager

About the role

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes.

Responsibilities

• Defines product strategy, builds, and maintains product roadmaps
• Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning)
• Builds strong relationships with Business Line leaders and executive stakeholders
• Builds and maintains constructive working relationships with project team members, vendors, and other departments
• Oversees all aspects of assigned IT projects, and takes ownership to ensure their success
• Plans and directs the work effort involved with the implementation or upgrade of systems
• Responsible for launching new product features and experiences — investigating to define the problem, drafting detailed requirements/user stories, planning development sprints, building and implementing user testing plans, and supporting continuous releases
• Develops scope documents, statements of work, and other documentation supporting the justification for new projects
• Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis
• Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis
• Works with appropriate subject matter experts to establish resource plans, and expected level of effort and duration to complete tasks
• Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs
• Coordinates with appropriate resources to ensure that product communications and training materials are made