Product Operations Lead | Chestnut Hill Contract

Core Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.
• Experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work.
• Some experience in leading, mentoring, delegating or process implementation with others.

Job Assets

• Education: High school diploma/GED/equivalent, or above.
• Experience (not necessarily the only focus of a role): retail, sales, distribution center, or warehouse operations related; reviewing and interpreting business reports and metrics to inform action.
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

Schedule/Availability

• The work schedule can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.