Product Operations Lead | 4 Month Contract | Jordan Creek

About the Role

The Product Operations Lead is a key member of the store leadership team, responsible for executing the store's product strategy, including inventory management and back of house (BOH) operations. They lead inventory shifts, ensure the sales floor and BOH are well-stocked and organized, and contribute to team member performance evaluations and hiring decisions. The role also involves acting as Supervisor on Duty (SOD) and delivering exceptional guest experiences when working on the floor.

Responsibilities

• Collaborate with store leadership to implement product strategy.
• Plan, prioritize, and manage inventory processing and accuracy according to standard operating procedures (SOPs).
• Execute product actions such as pull backs, consolidations, and repricing.
• Engage team members in inventory management, creating a productive and fun shift environment.
• Monitor product levels and communicate findings to support sell-through strategy and guest availability.
• Analyze daily business data and metrics to inform actions and provide recommendations to store leadership.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance, provide feedback, coaching, and recognition, and support ongoing learning and development.
• Contribute to a respectful and inclusive team environment by building supportive working relationships.
• When serving as Supervisor on Duty, lead from the floor to ensure guests receive technical product education and a world-class experience.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store with reliable transportation.
• Flexible schedule, including mornings, afternoons, evenings, weekends, and holidays.
• Availability for early mornings, late nights, or overnights during peak times or special events.
• 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology.
• Some experience in leading, mentoring, delegating, or process implementation.

Qualifications

• High school diploma/GED/equivalent or above (preferred but not required).
• Experience in retail, sales, distribution center, or warehouse operations (preferred but not required).
• Experience reviewing and interpreting business reports and metrics (preferred but not required).
• For Experiential stores with food/beverage service: Food safety and/or liquor service certification (preferred but not required).

Skills

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity, adapts to changing priorities, and recovers quickly from setbacks.
• Leadership: Inspires and motivates others, empowers and develops team members.
• Collaboration and Teamwork: Works productively with others to achieve common goals, seeks diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement, evaluates alternatives, and makes effective decisions.
• Planning and Organizing: Plans and organizes work efficiently to align with priorities.
• Interactive Communication: Conveys information effectively and understands information shared by others.

Work Context

The role involves moving throughout the store, including areas with bright lights and loud music (front of house) and areas with no windows or natural light (back of house). Work is accomplished as part of a team, sometimes independently, and often using technical devices like computers. Occasional lifting of boxes up to 30 lbs (13.6 kg) and use of ladders may be required. For Experiential stores with food/beverage service, work may involve using industrial kitchen equipment and exposure to heat.

Pay

Base Pay Range: $22.00 - $25.25/hour, subject to minimum wage in the location. Target Bonus: $2.00/hour. Total Target Base Pay Range: $24.00 - $27.25/hour.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: Benefits and perks have certain eligibility requirements and may be altered at any time without advance notice.