Product Operations & Best Practices Lead

About the role

The Product Operations & Best Practices Lead role is a high-impact leadership position within the Investor Services business of Brown Brothers Harriman. This role is responsible for defining and embedding the operating model that enables product transformation and connects strategy to execution through standards, governance, and ways of working.

Responsibilities

• Partner with the Head of Product Transformation to advance product management practices, client-centric decision-making, and product excellence.
• Own and evolve the end-to-end operating model, connecting discovery, design, research, prototyping, delivery, and portfolio management into a unified system, while partnering with sub-function leads who own the depth of practice in their domains.
• Translate the transformation strategy into the rituals, standards, and governance that drive accountability across the Product ecosystem.
• Establish shared standards, taxonomy, templates and definitions of success that allow product teams to operate consistently and effectively.
• Define and lead cross-functional planning cadences, decision forums and governance structures clarifying decision rights, escalation paths to accelerate execution across the broader product organization.
• Drive adoption of new ways of working across product teams and partner functions through structured change management, targeted enablement and stakeholder engagement.
• Build and sustain communities of practice and knowledge-sharing forums that reinforce learning and drive consistency.
• Define and track KPIs that measure the effectiveness of the operating model and overall discipline health. Use insights to continuously refine practices and inform Product Transformation priorities.

Qualifications

• 20+ years in financial services or a regulated environment with strong exposure to asset servicing or asset management.
• Proven track record of establishing or scaling models or transformation initiatives in complex, matrixed organizations.
• Exceptional ability to influence senior stakeholders without direct authority across functions (HR, Risk, Compliance, Legal, Technology).
• Strong change-management and adoption expertise.
• Deep understanding of modern product practices and the ability to translate them into scalable frameworks.

Skills

• Knowledge of modern product practices and the ability to translate them into scalable frameworks.
• Ability to influence senior stakeholders without direct authority across functions (HR, Risk, Compliance, Legal, Technology).
• Change-management and adoption expertise.
• Exposure to asset servicing or asset management.

Benefits

We offer a comprehensive benefits package including base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role.

Pay

Salary Range: MA: $200,000 - $260,000 base salary + annual target bonus NY/NJ: $200,000 - $260,000 base salary + annual target bonus

Schedule

Not specified