Product Operations

About the role

Valinor Streamline is seeking a Product Operations team member to join the General Manager and support the company’s growth. This role sits at the intersection of customers, product, engineering, and growth, focusing on translating customer needs into action, coordinating product delivery, and building efficient processes and tools.

Responsibilities

• Coordinate product priorities and delivery across the General Manager, engineering, Hub growth team, and customers.
• Capture customer needs, identify recurring themes, and translate feedback into clear product requirements, tickets, and projects.
• Own the customer issue and escalation process, resolving questions directly when possible and routing more complex needs to the appropriate team.
• Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows.
• Create product demos, prototypes, automations, and lightweight internal tools using low-code and AI-assisted platforms.

Requirements

• Experience: 3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment. Experience supporting U.S. Government or complex enterprise customers is preferred.
• Bias for Action: Proactive, hands-on working style with the judgment to identify what needs to be done and the ownership to follow through.
• Customer Judgment: Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps.
• Product Curiosity: Genuine interest in how products work, with the confidence to form opinions, ask thoughtful questions, and contribute to product decisions.
• Technical Fluency: Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions.

Qualifications

• Eligible to obtain and maintain a U.S. security clearance. Active clearance preferred, but not required.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with customer relationship management systems and tools.
• Knowledge of product lifecycle management and agile methodologies.

Benefits

• Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others.
• Unlimited PTO and two-week company holiday at the end of every calendar year.
• Fun work environment - we like to laugh and take care of each other, but we also deeply respect the mission in front of us.

Pay

Competitive salary and equity packages.

Schedule

Full-time position.

Benefits

• Health, dental, and vision insurance - fully covered for employees.
• 401K plan.
• Development stipends.