Product Operations & AI Enablement Specialist
About the role
Bloom Healthcare is a pioneering value-based primary care and hospice practice. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and we have outstanding quality results in CMS Innovation Center models compared to our peers.
Responsibilities
Business Process Optimization: Identify, design, and build solutions to complex business process problems, working directly with business teams. Use Airtable and other no-code/low-code platforms, and stay current on new tools and bring forward recommendations for evaluation. Engage with non-technical stakeholders to understand pain points and translate complex process problems into scalable technical solutions. Own the full build-and-launch cycle: requirements, design, build, testing, user training, and post-launch support. Proactively identify opportunities to streamline processes and reduce manual work. Evaluate and recommend new tools that eliminate clunky workflows. Maintain and improve deployed solutions as business needs evolve. Create documentation and training guides to support team adoption.
AI Initiatives: Drive hands-on implementation and project management, directly building, deploying, and operationalizing AI-powered solutions. Coordinate approved AI pilots: schedule working sessions, track action items, maintain project documentation, and follow up on open items. Build and deploy no-code AI agents and LLM-powered automations. Design the logic, configure workflows, and iterate based on user feedback. Support employee adoption of LLM tools: develop training materials, prompt guides, token optimization tips, and how-to resources tailored to specific team needs. Research AI tools, use cases, and industry landscape. Prepare structured briefs and recommendations for the AI Steering Committee. Facilitate governance: manage user licenses, track usage, outcomes, and ROI, and maintain AI policies.
Product Management & Operational Support: Support execution and day-to-to-day operations of a mission-critical internal application. Serve as the first point of contact for user-reported issues. Log, triage, and investigate before escalating to developers with clear reproduction steps and context. Own and maintain user-facing documentation end-to-end: release notes, training materials, how-to guides, and feature walkthroughs for new and updated functionality. Conduct UAT for new releases: test or recruit testers, track feedback, and deliver a structured summary to the PM. Keep the product backlog clean and well-organized. Tickets clearly described and consistently formatted. Collect user feedback through meetings, surveys and support tickets, then synthesize it into structured summaries for the development team to act on. Coordinate release logistics: communicate timelines to stakeholders, confirm readiness with the dev team, and prepare for trainings.
Qualifications
Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field required; Master’s degree preferred
3–5 years of experience in product operations, business analysis, project coordination, or a similar execution-focused role
Strong written communication skills, with the ability to create clear documentation, training materials, and summaries independently
Hands-on experience with Airtable, Notion, or similar no-code/low-code tools
Highly organized, with the ability to manage multiple workstreams, deadlines, and stakeholder needs in parallel
Able to execute independently, collaborate effectively across teams, and contribute to a positive, solutions-oriented team environment
Strong curiosity about AI, automation, and emerging technology, with a proactive approach to staying current
High attention to detail, strong analytical judgment, and commitment to data accuracy
Working knowledge of software development processes, including QA, user acceptance testing, and developer handoffs
Nice to have
Figma or similar design tool experience
Exposure to Agile, sprint planning, or user story writing
Hands-on with ChatGPT, Claude, Copilot, or similar LLM tools in practical workflows
Healthcare experience preferred, especially in value-based care, clinical operations, population health, or provider-facing workflows
Experience with Reporting tools (Airtable dashboards, Power BI, Tableau, Looker, etc.)