AI Product Specialist

Founded in 2020, Regal is the AI Agent Platform. We give every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales, and operations—with way less effort. Our founders helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. Backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

About the role

We believe that ten years from now, 90% of business interactions with customers will be handled by autonomous AI Agents. This role is at the forefront of defining those AI Agents. The position starts with two weeks of intensive training where you’ll learn to build AI Agents using the Regal AI Agent Platform, including prompting best practices, function building, and the Regal Operating System.

After training, you’ll shape conversational experiences by writing prompts, tuning AI agent settings, and building custom functions. This role is designed as a launching pad for entry-level talent looking to start careers in AI. After 1–2 years, you’ll be prepared for more senior roles at Regal in engineering, product management, or customer success.

AI Product Specialists own the creation and refinement of voice prompts and conversation flows, blending prompt engineering with user-focused product sense to deliver natural, brand-aligned interactions. You’ll become an expert in tuning settings for STT providers, TTS providers, and LLMs, pioneer new prompt engineering techniques, and provide product feedback to enhance AI Agent performance. You’ll also own quality control and testing to ensure AI Agents meet Regal’s standards.

Responsibilities

• Understand customer requirements: Work with AI Forward Deployed engineers to grasp customer use cases, AI agent requirements, and business objectives. Review call recordings, scripts, training documents, FAQs, and brand guidelines to inform AI Agent design.
• Shape conversational experiences: Build AI Agents on the Regal platform using prompt engineering and conversational flows. Tune AI agent settings (STT, LLM, TTS) to achieve Regal’s signature conversational quality and meet customer requirements.
• Build custom functions/tooling: Address LLM limitations by writing code to create custom functions (e.g., validate zip codes, schedule callbacks, update profiles).
• QA test: Develop test cases and thoroughly test AI Agents to meet Regal’s and the customer’s quality bar. Build tooling to scale QA testing and boost customer confidence.
• Iterate and learn: Review agent performance with the AI Forward Deployed Engineer owning the client relationship. Refine the AI Agent based on customer success criteria.
• Codify best practices: Document and share best practices for building AI Agents and achieving use cases. Participate in prompt engineering forums and research to expand Regal’s techniques.
• Deliver product feedback: Work closely with Regal PMs and engineers to provide feedback on the AI Agent Platform. Identify issues, gaps, and new capabilities to improve performance.
• Support sales demos: Collaborate with the sales team to build AI Agent MVPs for prospect demos.

Requirements

• Technical chops: Bachelor’s or Master’s degree in a technical field (e.g., Computer Science, Engineering, Data Science) or equivalent experience with prompt engineering.
• Professional work experience: 1–2 years of work or internship experience at startup tech companies, or impressive personal/school projects with documentation.
• Demonstrated curiosity for AI and voice: Excitement about Voice AI and staying updated on the latest products. Experience with conversational design or prompt engineering for school, work, or personal projects.
• Analytical thinking and problem-solving: Ability to break down problems, tinker with new approaches, and iterate based on past experiences.
• Time management skills: Prioritize competing tasks, manage deadlines, and proactively communicate with stakeholders.
• Relentless ownership: Take accountability for your work, make smart trade-offs, iterate quickly, and do what it takes to ship on time.
• Entrepreneurial DNA: Thrive in fast-paced, ambiguous environments with adaptability and a growth mindset.

Benefits

• Health: Medical, dental, and vision plans—80% covered by the company.
• Time off: Flexible PTO and 11 paid holidays per year.
• Future planning: 401k plan and paid parental leave.
• Commuter benefits: Pre-tax commuter benefits.
• Connection: In-office breakfast and snacks daily, happy hours, team outings, and annual off-sites.
• Workstation: Complete laptop workstation provided.

Pay

The reasonably estimated base salary for this role is provided as a range within the job description. All offers include a competitive equity package, and some may include a variable compensation component. Actual compensation is determined based on skills, location, qualifications, experience, and relevant education or training.

Schedule

This is a hybrid role based in New York City (NoMad HQ). In-office attendance is required Tuesdays, Wednesdays, and Thursdays, with encouragement to work in-office five days a week.