Product Operation Manager, Experience ops, Strategy & Workflow - USDS

About the Team

The Experience Operations team aims to maintain the stability, security, simplicity, and ease of use of TikTok's products. They effectively support business growth, balance multiple business needs, and help TikTok become a comprehensive platform that connects people, content, and services.

• Possess a profound understanding of the platform and tool-related pain points that operational teams face daily.
• Can provide product optimization recommendations from an operational perspective.
• Establish a data monitoring system to proactively track user experience, identify risks, and detect abnormal fluctuations from user feedback.
• Enable the team to promptly report bugs and issues, while also providing data to support continuous business optimization.
• Regularly review and optimize rules and strategies related to user experience.
• Collaborate closely with operation team leads to ensure that our workflow and tooling designs directly contribute to the goals for bug detection and resolution.
• Handle all experience operation related configuration work, including permissions management, automated notifications, automated user assignments, skill-based routing, and maintenance of auto-reply logic.
• Collaborate with PM and R&D to organize pre-launch testing with the operations team. Provide training to the operations team on how to use new features.
• Manage bug reporting: Act as the central point for reporting bugs encountered by the operations team in their daily use of tools and platforms. Keep track of issue life-cycle metrics to and use the metrics to drive the R&D team to resolve these issues in a timely manner.

Qualifications

• Bachelor's degree or above, with more than four years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Strong analytical skills with the ability to assess cases and the ability to break down complex issues, structure operational improvements, and implement effective solutions.
• Demonstrated ability to drive key metric improvements through process management; Comfortable generating creative solutions, leveraging technology and tools to enhance both individual and team performance.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.

Job Information

[For Pay Transparency] Compensation Description (Annually) The base salary range for this position in the selected city is $70,304 - $151,112 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.