Product Mgr, Global Svc Offerings

About the role

At Intuitive, the needs of our customers are a key driver in our approach to service innovation. Within Global Services Product Management, we build deep understanding of customer needs by working closely with them to assess strengths and opportunities, incorporating these insights into our Global Service offerings, capabilities, and digital service solutions. The Product Manager, Global Service Offerings will play a role in Global Services innovation by defining and executing Global Service offering strategy, pricing, portfolio alignment, market research, performance analytics, and commercialization. This role focuses on the day-to-day execution and evolution of our global service offering strategy, ensuring offerings deliver measurable value for customers while supporting company growth objectives. The role partners across regions and functions—working with Service Operations, Sales, Marketing, Contracts, Finance, and Product—to design, launch, and optimize service offerings that align with customer needs, improve outcomes, and complement our medical device portfolio. This is a high-visibility role directly influencing recurring revenue, customer satisfaction, and the long-term success of our service business. The Product Manager will develop solution roadmaps and continuously iterate based on user feedback, emerging customer and service team needs, and business objectives. Responsibilities include both upstream and downstream activities: upstream, creating proposals to enhance or develop new service capabilities, drafting business cases, and defining requirements for delivery; downstream, consulting on end-user training curriculum and marketing opportunities as a subject matter expert on the customer experience and program services.

Responsibilities

• Manage the lifecycle of global service contract offerings—from design and pricing to launch, performance monitoring, and retirement.
• Translate customer insights, market research, and product roadmaps into clear service offerings that align to customer outcomes and business goals.
• Develop business cases to support service solution proposals that demonstrate desirability, viability, and feasibility; use proposals to secure support and funding from stakeholders and leadership.
• Define value propositions that are simple, differentiated, and complementary to our medical device and digital solutions portfolio.
• Manage a suite of internal and external service value tools.
• Partner with Finance and Commercial teams to develop pricing and offering models based on market intelligence and economic analysis.
• Monitor KPIs (renewals, upgrades, margin, adoption, value realization) and use insights to refine strategy.
• Ensure offerings deliver measurable, outcomes-based value to customers and align to contract frameworks.
• Collaborate with regional and global stakeholders (Sales, Pricing, Marketing, Contracts, Service Ops, Legal) to launch and scale offerings effectively.
• Support Marketing’s efforts to create enablement materials (service collateral, readiness guides, tender support) and train teams to ensure successful adoption.
• Support contract renewals and subscription processes to drive recurring revenue growth.
• Work closely with Product Management, Engineering, and Service Delivery teams to incorporate evolving support requirements into service offerings and contracts.
• Partner with Customer Success, Field Service Engineering, Technical Support, Business Systems, and Digital Services to ensure operational readiness and quality of delivery.
• Act as a connector and subject matter expert across global teams, ensuring alignment on strategy, execution, and outcomes.
• Establish and track key performance metrics, using dashboards and analytics to measure success and identify opportunities.
• Conduct competitive and market analyses to guide evolution of service strategy.
• Capture and synthesize customer feedback to inform future offerings and continuous improvement.
• Develop and track goals for identified priorities; ensure goals align to business unit goals and corporate objectives.
• Engage in conferences, customer visits, job shadowing, and other relevant activities to build and maintain subject matter expertise and familiarity with Global Services, customer needs, and strategic opportunities.
• Perform other aligned duties as specified by Global Services Leadership.

Requirements

Required skills and experience

• Minimum 5 years professional experience in product management, portfolio management, service management in healthcare, medical device, or equivalent role.
• Demonstrated success designing and managing global service offerings/contracts, or similar offerings, including pricing, GTM execution, and lifecycle management.
• Experience with subscription/recurring revenue models, contract renewals, or tender processes.
• Strong financial and analytical acumen, with proven track record of data-driven decisions.
• Strong track record of leading strategic initiatives from concept through to completion.
• Experience building business cases, using qualitative and quantitative data, to secure funding, resources, project/program support, and contribute to budget planning/negotiations.
• Excellent collaboration and influencing skills; proven ability to work effectively in a highly cross-functional, matrixed global environment.
• Exceptional written and verbal communication skills, with ability to develop and present impactful presentations on complex topics for cross-functional audiences (internal and external), director/VP-level leadership, and global stakeholders.
• Strong results orientation, organizational skills, and project management skills; able to prioritize and manage multiple initiatives and deadlines with attention to detail.
• Experience investigating and defining complex problems prior to solution development.
• Experience with market research, voice of customer feedback, voice of service feedback, or equivalent.
• Self-directed with awareness to proactively seek advice when needed.
• Strong knowledge of the MS Office product suite.
• Knowledge of medical device service operations or healthcare systems is a plus.
• Experience with SFDC and Tableau is a plus.

Required education

Minimum Bachelor’s degree in a related field required.

Preferred qualifications

• MBA preferred.

Pay

Base salary ranges by region:

• Region 1: $147,600 – $212,400
• Region 2: $125,500 – $180,500

Compensation is market-competitive, inclusive of base pay, incentives, benefits, and equity. Actual pay is determined based on experience, skills, qualifications, and the job level at which the role is filled.

Schedule

• Shift: Day
• Workplace type: Set schedule — onsite weekly; percentage of onsite work defined by the leader.

Note: Due to the nature of our business and the role, Intuitive and/or your customer(s) may require current proof of vaccination against certain diseases including COVID-19; details vary by role.