Product Manager - Workforce Management

About

Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business. You will work closely with support teams at the world's best brands and regularly meet with prospects to paint the vision and learn about their problems and what resonates.

Responsibilities

• Work with the teams responsible for integrations, onboarding, and customer analytics and reporting to ensure contact center data flows into Assembled accurately and completely, and that customers can derive clear, consistent insights from that data.
• Drive high-impact insights from our data platform foundation.
• Own a seamless onboarding and activation experience for customers.
• Chart a path for scaling and deepening our integrations across the support ecosystem – with a clear strategy around where to build vs. partner.

Requirements

• 5+ years of product management experience in enterprise SaaS, with a proven track record of impact beyond feature-level PM work – you've set the direction for business-impacting areas.
• Strong analytical and technical product skills: you love getting deep in the data and technical details, and you can quickly form perspectives on integration strategies, data stacks, and infrastructure choices.
• Experience building analytics products or data-driven experiences for business users.
• Collaborative, helpful style with a track record of building strong partnerships and trust across functions – especially with engineering teams – and making the people around you more effective.
• Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback.

Qualifications

• Customers-first mindset with strong discovery and communication skills to work directly with senior stakeholders as a representative of the company.
• Bias to action and an innate sense of urgency.

Skills

• Experience building AI-powered product features in a practical, customer-value-driven way.
• Experience designing or managing integrations products and platform API strategy.

Benefits

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting.
• Paid parental leave.
• Onsite work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices.
• 401(k) plan enrollment.