Product Manager, Web & Apps
About the role
The Product Manager for Web & Apps owns the Academy’s public‑facing website and select digital surfaces, which serve as a global science communication platform and a major revenue engine driving ticket sales, membership enrollment and renewal, donations, event attendance, program registrations, retail purchases, and digital product engagement. The role blends product strategy, content platform leadership, UX rigor, experimentation, insight‑driven decision‑making, and complex cross‑functional orchestration. You will shape how global audiences discover the Academy’s science, plan visits, support the mission, and return repeatedly while managing a team of 4‑6 direct reports. You will bring structure, clarity, and momentum to a large ecosystem of stakeholders spanning Science, Creative Studio, Marketing, Membership, Philanthropy, Education, Guest Experience, Sales, Operations, Business Applications, and Retail.
Specific leadership areas include:
- Owning the website as a revenue & growth engine, driving measurable improvements across ticketing, membership, donor giving, event attendance, educational program bookings, retail/e‑commerce, and digital product engagement.
- Owning the multi‑year vision and roadmap to improve funnel efficiency, reduce friction, and increase conversion across channels.
- Stewarding the Digital Science & Storytelling Platform to make scientific content accessible, engaging, and emotionally resonant; translate research, exhibits, and conservation work into intuitive digital formats; support exhibitions, events,