Product Manager, VP - Loyalty Benefits

About the role

We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the card journeys, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money. The Digital Benefits experience delivers curated customer journeys that drive engagement with compelling customer value across financial products, commerce categories, and strategic partners. Our current focus is to enhance the Benefits experiences to deliver a personalized, visually engaging experience that is scalable, intuitive, and helps customers easily understand and maximize the benefits offered by Chase and partners.

We are looking for a Product Manager who is passionate about creating delightful mobile and web experiences. You will develop features and customer experiences in the Chase secure channels focusing on Cardmember Benefits. You will solve customer problems, write Agile user stories, groom the backlog, prepare sprints for development, and contribute to the overall vision of the product. You will work closely with the design and development teams to deliver a UX that is scalable, intuitive, and easy to use for our customers. As a Product Manager in the Benefits Experience team, you will lead product innovation and delivery that makes it easy for our customers to discover and use benefits to make the most of their relationship with Chase.

Responsibilities

• Support collaboration with stakeholders and SMEs to define vision and develop strategy
• Gather and refine requirements in Jira to navigate value in accordance with customer and business stakeholder priorities
• Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress, and ensure features meet all acceptance criteria and are ready for production
• Work in an Agile development environment to develop phased delivery and go-to-market plans in partnership with partners
• Lead workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps
• Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog
• Develop key relationships and manage communications with stakeholders, including senior executives

Requirements

• 5+ years of digital product management experience
• 3+ years of people leadership experience
• Experience managing complex programs
• Experience with Agile product development techniques and practices
• Structured thinker with ability to analyze opportunities, recommend solutions, and communicate effectively
• Demonstrated ability to create momentum among diverse teams, managing delivery timelines with composure under pressure
• Positive team-oriented attitude suitable to aligning established and new business practices

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions

Base salary determined based on the role, experience, skill set, and location. Additional details about total compensation and benefits will be provided during the hiring process.

About the company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions — all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.