Manager, Loyalty Product Management

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

About the role

The Manager Product Management is responsible for executing on the strategy of the future of digital product at Alaska Airlines and Hawaiian Airlines. As a people leader, the Manager Product Management establishes priorities for a team of product managers who define a roadmap of product features, that are connected across platforms, providing a hassle-free travel and operational experience.

Responsibilities

• Execute on strategy with a 6-12 month horizon by acting as voice of the user and by advocating for the user’s highest needs.
• Oversee the product strategy and assist in the creation of the individual product roadmaps.
• Assist in creating Objective and Key Results (OKRs), Key Performance Indicators (KPIs) and actively measure performance across a suite of products.
• Conduct competitive analysis across the airline and travel industries.
• Establish and maintain a steering committee to ensure roadmap and features are well informed and supported by key partners.
• Provide analysis and recommendations for potential new features, optimizations, and other methods to improve the overall user experience.
• Identify gaps in product functionality, plan out future enhancements, and assign priority.
• Monitor user feedback to prioritize product features, enhancements, and fixes.
• Actively monitor each product’s metrics and build a robust reporting suite for sharing this data.
• Communicate product status, key issues, and release plans to key constituents across the organization including management, IT, design, sales, PR, legal, airport, and customer service.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Build relationships with stakeholders and manage their expectations on a regular basis.
• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Requirements

• 5 years of experience in Product Management.
• 2 years of people leadership experience.
• Bachelor’s degree with a focus in business, marketing or other applicable field, or an additional two years of relevant training/experience in lieu of this degree.
• Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
• Excellent teamwork skills and ability to influence cross-functional teams.
• Knowledge of APIs and web-services architecture required.
• Familiarity with Visio, PowerPoint, MS Word, and Excel required.
• Ability to multi-task, prioritize, and solve problems required.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Aviation or travel industry experience.
• Experience working with outside vendors, creating and managing contracts and managing outside relationships.
• Strong bias toward action, accountability and ownership.

Pay

Salary Range: $149,600-$224,400 / year

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off