Product Manager, VP - Card Benefits Experience

Job Responsibilities

• Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at the leading edge of digital capabilities.
• Manages discovery efforts and market research to uncover customer problems, target customer segments, and define impactful solutions.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Collaborates with design, engineering, research, and marketing teams to drive new features and optimization of existing ones.
• Integrates data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives.
• Identifies and champions innovative ideas across key customer journeys to increase customer satisfaction and engagement, and ensures CX consistency across channels.
• Understands, manages, and communicates prioritization of features, with a mind toward user and business benefits and tradeoffs.
• Manages stakeholder communications to ensure business needs are met, set, and manage expectations through effective written and oral communication.

Required Qualifications, Capabilities, And Skills

• 5+ years of product management experience, preferably with experience in credit cards or digital banking.
• Advanced knowledge of the product development lifecycle, design and data analytics.
• Proven ability to lead end-to-end product lifecycle activities including discovery, ideation, strategic development, requirements definition and value management.
• Experience collaborating with UX design and research.
• Demonstrable experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework.
• Experience in defining and building out a product roadmap, prioritizing the backlog and ensuring all impacted teams are effectively delivering to drive business objectives.
• Strong analytical orientation, including experience using product metrics, funnel analysis, customer insights, and KPI definition to inform prioritization and evaluate results.
• Strong written and oral communication skills, including the ability to synthesize complex topics and communicate recommendations to senior stakeholders.
• Experience operating in a regulated or risk-based environment, including partnership with Legal, Compliance, Risk, Controls, Privacy, or Information Security stakeholders.
• Bachelor's degree or equivalent practical experience.