Product Manager, Technical - Customer Information Domain

About the role

This role is essential for managing technical products that meet specific business goals and customer needs within the organization. It involves leading the product lifecycle, including vision, strategy, technical delivery, and partner collaboration to ensure successful outcomes.

Responsibilities

• Be responsible for the end-to-end product lifecycle by defining vision, strategy, and roadmap to align with business and technical goals, including customer data and platform capabilities.
• Conduct market and customer research to see opportunities and advise product decisions based on data analysis and customer feedback, while partnering with engineering teams on technical discovery and feasibility.
• Translate product strategy into detailed features and user stories, managing the product backlog to support Agile development teams with clear priorities and acceptance criteria.
• Collaborate with cross-functional teams and partners to coordinate release schedules and ensure timely product delivery, including alignment on dependencies, data contracts, and service expectations where applicable.
• Partner with engineers and solution architects to understand system design, evaluate technical tradeoffs, and incorporate architecture, security, performance, availability, and scalability considerations into product decisions.
• Monitor product performance and quality in production, addressing defects and driving continuous improvement, with attention to reliability, data accuracy, adoption, and customer or business outcomes.
• Support Agile delivery by maintaining a healthy, prioritized backlog, handling product dependencies, and participating in planning and delivery activities.
• Find opportunities to apply data, automation, AI-assisted capabilities, or other new technologies when they improve customer outcomes, product efficiency, or engineering productivity.
• Create clear product requirements and documentation that communicate product capabilities, expected outcomes, and technical considerations to engineering teams and interested parties.

Requirements

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience.
• 3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/application/product environment.
• 5+ years of relevant Product Management experience in an agile software product development environment.

Qualifications

• Age 18 or older.
• Legal authorization to work in the United States.

Skills and Abilities

• Agile SDLC.
• Analytical Thinking.
• Backlog Management.
• Customer-Focused.
• Product Management.
• Product Requirements.
• Product Specifications.
• Solution Architecture Design.
• Stakeholder Management.
• Technical Design Documentation.

Benefits

• Total Target Cash Earnings Opportunity: $118,910 - $214,360.
• Base Pay Range: $103,400 - $186,400.
• Annual Bonus or Periodic Sales Incentive or Bonus.
• Flexible Spending Account.
• 401(k).
• Employee Stock Grants.
• Employee Stock Purchase Plan.
• Paid Time Off.
• Up to 12 Paid Holidays.
• Parental and Family Leave.
• Family Building Benefits.
• Childcare Subsidy.
• Tuition Assistance.
• College Coaching.
• Short- and Long-Term Disability.
• Voluntary AD&D Coverage.
• Voluntary Accident Coverage.
• Voluntary Life Insurance.
• Voluntary Disability Insurance.
• Voluntary Long-Term Care Insurance.
• Mobile Service & Home Internet Discounts.
• Pet Insurance.
• Access to Commuter and Transit Programs.

Pay

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

Schedule

No travel required.

Benefits

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.