Product Manager/Strategy 4-ProdDev

Responsibilities

• Define and execute product strategy, roadmap, and priorities for Smart Contact Center AI and Collaboration AI capabilities supporting Oracle employees and enterprise service organizations.
• Identify opportunities to improve employee service experiences through conversational AI, virtual assistants, intelligent routing, agent assist solutions, knowledge retrieval, workflow automation, and AI-powered collaboration tools.
• Partner with service operations, business leaders, technology teams, and other stakeholders to gather requirements, prioritize investments, and align product outcomes with organizational objectives.
• Translate business challenges and user needs into clear product requirements, user stories, success metrics, and implementation plans.
• Lead cross-functional product development efforts from concept through deployment, adoption, and continuous improvement.
• Drive AI enablement initiatives that help employees leverage emerging AI capabilities effectively, responsibly, and at scale.
• Define and monitor key performance indicators, including adoption, user satisfaction, productivity gains, service efficiency, automation rates, and business impact.
• Collaborate with engineering, architecture, data science, UX, and operations teams to deliver scalable, secure, and reliable AI solutions.
• Evaluate emerging AI technologies, industry trends, and best practices to identify opportunities for innovation and continuous enhancement.
• Develop business cases, investment recommendations, and executive communications to support product decisions and roadmap priorities.
• Champion user-centric design principles and ensure solutions meet employee needs while aligning with enterprise governance, security, and compliance requirements.
• Support change management, stakeholder engagement, training, and adoption activities to maximize the value and utilization of AI-powered solutions.
• Foster strong partnerships across enterprise service teams to drive alignment, knowledge sharing, and successful product outcomes.

Qualifications

• Strong product management expertise.
• A deep understanding of enterprise AI technologies and user experience design.
• The ability to influence cross-functional teams in a highly matrixed environment.