Product Manager, SMBs - North America

About the role

Wise is a global technology company building the best way to move and manage the world’s money—minimum fees, maximum ease, full speed. Whether people and businesses are sending money abroad, spending overseas, or making and receiving international payments, Wise’s mission is to make lives easier and save money.

Mission: We’re on a mission to make money without borders—instant, transparent, and eventually free. Our SMB team is at the heart of this mission, transforming our business account from a transactional system into a primary financial partner for small businesses in the US and Canada.

As a Senior Product Manager for SMBs at Wise North America, you will be the dedicated owner of our North American business/SMB strategy. You will act as a “mini‑CEO” of the SMB product line, shaping a vision and roadmap for the next 12‑24 months, influencing both regional and global product teams, and unlocking new revenue lines such as SMB credit, working capital, and supplier/contractor onboarding.

Responsibilities

• Own the Voice of the Customer: run ongoing qualitative research (customer interviews, UX sessions, etc.) specific to US SMBs and launch/manage a Customer Advisory Council to validate hypotheses and confirm roadmap plans.
• Develop the Strategy: create a 12‑24 month roadmap to enhance the US Business Account proposition and drive growth to become a formidable player in the Small and Medium Business segment.
• Drive Execution: ship features by collaborating with multiple regional and global product teams, owning end‑to‑end success of the business segment, and influencing global teams to build functionality that materially impacts North America customers.
• Be Data‑Driven: define key metrics, measure impact, and use an analytical mindset to make informed decisions; drive and advocate for price drops and optimizations by partnering with global Pricing and Finance teams.

Qualifications

• 7+ years of experience in product management, with a track record of driving growth in fintech, neobanking, or SaaS for small businesses.
• Deep understanding of the US neobank/fintech competitive landscape (e.g., Mercury, Relay, BlueVine) and ability to translate those moves into implications for Wise.
• Strategic vision: ability to build a defensible product roadmap and “front‑load” analysis work required to get complex features to a “dev‑ready” state.
• High agency: a founder’s mentality with the drive to identify obstacles, create solutions independently, and own outcomes from conception through full execution.
• Stakeholder management: clear, logical communicator who can effectively influence global and regional product teams, engineering, compliance, and marketing without a dedicated engineering squad reporting directly to you.
• Bias for action: hands‑on, proactive mindset; comfortable working cross‑functionally to unblock product shipping and passionate about solving the “unsolved” problems in our SMB segment.
• Mission alignment: genuine passion for Wise’s mission of making money without borders.

Additional Information

For everyone, everywhere. We’re people building money without borders—without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and ensure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

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