Product Manager, Service Referral Management

About the role

Binti is seeking a Product Manager to own the Service Referral Management (SRM) product's next chapter. This role will expand SRM to new states, deepen the closed-loop referral experience, and build the most effective services platform in the country.

Responsibilities

• Own product strategy and roadmap for SRM.
• Translate the needs of caseworkers, agency leadership, private providers, and families into a clear multi-year vision and a sharp quarterly roadmap.
• Drive metrics that matter: services referred and completed, FFPSA reimbursement claimed, provider response time, family engagement, and social worker time saved.
• Identify where AI can transform prevention workflows and partner with engineering to ship responsibly.
• Prototype rapidly using AI tools to test ideas with users in days, not weeks.
• Shadow caseworkers, supervisors, private providers, and families.
• Push configurability and scale.

Requirements

• 3+ years of product management experience, preferably at a high-growth B2B or enterprise SaaS company.
• Experience with regulated, government-facing, or complex workflow software is a plus.
• A track record of scaling products meaningfully — taking something from early-stage to category-defining.
• Comfort with multi-sided platforms and complex stakeholder dynamics: you've navigated products where different user types have different views, permissions, and incentives.
• AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily, and have informed opinions on where LLMs and agentic patterns belong (and don't) in high-stakes workflows.
• Deep experience with user research and turning those insights into actionable updates.
• Comfort wearing many hats — flexing into UX, design, prompt engineering, and project management as needed.
• Sharp judgment on tradeoffs: north star vs. MVP, quantitative vs. qualitative, customer-specific vs. platform, configurability vs. simplicity.
• Excellent written and verbal communication with a range of audiences, from executives and agency leadership to caseworkers and provider staff.
• Passion for building and working with diverse teams, as well as Binti's mission and values.