Product Manager (Public Safety Software) - Remote

About the Role

Our Public Safety Product Management team is looking for a strategic, execution-oriented Product Manager to own the product management responsibilities of Pro Suite, our Computer-Aided Dispatch, Records Management System, and Jail Management System solution used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. This role guides cross-functional teams charged with growing and evolving Pro Suite — from increasing the profitability of the existing product to shaping new capabilities based on customer input, market trends, and emerging technology. This is a unique blend of business and technical savvy, big-picture vision, and hands-on execution. You will balance user needs, business objectives, and technical feasibility to deliver mission-critical software that our customers depend on in life-or-death situations, and you will bring modern, AI-informed product practices to how Pro Suite is built, prioritized, and delivered.

Responsibilities

• Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
• Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
• Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
• Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
• Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
• Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
• Lead sprint planning, backlog grooming, and release planning activities with development teams
• Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
• Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
• Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
• Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements
• Perform all other duties as assigned

Key Competencies

• Customer-Centric Thinking: deep empathy for dispatchers and public safety users, translating their needs into product solutions
• Strategic Vision: sees the big picture for Pro Suite while managing tactical, day-to-day execution
• Technical & AI Acumen: comfortable discussing technical concepts, system architecture, and AI/ML capabilities with engineering teams
• Data-Driven Decision Making: uses analytics, metrics, and AI-assisted insights to guide prioritization
• Stakeholder Management: builds consensus and navigates competing priorities across a large organization
• Execution Excellence: delivers results in fast-paced, mission-critical environments
• Communication: articulates complex ideas clearly to executives, engineers, customers, and partners

Requirements

• 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• Demonstrated success owning and delivering products from concept through launch
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• Ability to travel for customer visits, conferences, and team meetings

Preferred Qualifications

• Experience with public safety, emergency services, or government technology solutions
• Technical background or ability to understand complex system architectures and APIs
• Familiarity with CAD (Computer-Aided Dispatch), 911, or mobile systems
• Experience managing products in highly regulated or compliance-driven industries
• Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Benefits

• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment with remote or in-office options

This response is AI-generated, for reference only.