Product Manager ( Pharmacy )

About The Role

We are seeking a Product Manager with deep life sciences and patient access expertise to lead the strategy and evolution of our Patient Assistance Program (PAP) and Free Goods dispensing capabilities. This is a high-impact, domain-driven role requiring strong experience in pharma hub services, PAP program design, and free drug fulfillment workflows. You will play a critical role in shaping how patients access therapies when affordability is a barrier—working closely with manufacturers, specialty pharmacies, and internal operations teams.

Product Strategy & Domain Leadership

• Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
• Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
• Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges

PAP / Free Goods Program Innovation

• Design and optimize workflows for:
• • Patient eligibility & enrollment
• • Income verification & documentation management
• • Free drug ordering, dispensing, and replenishment
• • Compliance tracking and audit readiness (GxP / GDP awareness)
• Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy

Customer & Market Insight

• Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
• Translate complex program requirements into scalable, configurable product solutions
• Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms

Cross-Functional Execution

• Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
• Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
• Drive alignment across stakeholders in a highly matrixed environment

Product Lifecycle Ownership

• Own full lifecycle: discovery → requirements → build → launch → optimization
• Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
• Use data to continuously improve product performance and patient outcomes

Client Engagement & Thought Leadership

• Act as a trusted advisor to pharmaceutical clients
• Support implementations, workshops, and QBRs
• Translate product capabilities into clear business value and outcomes

Execution Excellence

• Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
• Write high-quality user stories, acceptance criteria, and business requirements
• Leverage tools such as Jira, Confluence, Aha!, Productboard