Product Manager, Partner Portals

About the role

The Product Manager, Partner Portals supports the strategy, roadmap, and execution of user-facing portal experiences for manufacturer partners, channel partners, and distributors. This role works closely with engineering, sales, customer success, marketing, analytics, and business stakeholders to deliver scalable, user-friendly product capabilities that support business growth and operational efficiency.

Responsibilities

• Support the product roadmap for manufacturer, channel partner, and distributor portal experiences.
• Partner with product leadership and business stakeholders to understand strategic priorities, user needs, and operational goals.
• Gather, document, and prioritize product requirements for new features, enhancements, integrations, and user experience improvements.
• Work closely with engineering teams throughout the product development lifecycle, including discovery, refinement, sprint planning, delivery, testing, release, and post-launch analysis.
• Collaborate with sales, customer success, marketing, analytics, design, and operations teams to ensure successful product adoption and communication.
• Help identify opportunities to consolidate legacy systems, improve workflows, and create a more unified portal experience.
• Maintain and monitor product usage, engagement, adoption, and retention metrics to identify opportunities for improvement.
• Define and track key product health metrics, including active users, feature adoption, module usage, retention, and issue resolution trends.
• Triage bugs, urgent issues, and enhancement requests in partnership with engineering and business stakeholders.
• Communicate roadmap updates, delivery status, risks, tradeoffs, and product decisions to internal stakeholders.
• Support user onboarding, education, and adoption initiatives in partnership with customer-facing teams.
• Conduct user interviews, stakeholder discussions, and feedback sessions to better understand customer and business needs.
• Balance short-term delivery needs with longer-term product quality, scalability, and usability goals.
• Perform other related duties as assigned.

Requirements

• Strong product management skills, including requirements gathering, prioritization, roadmap support, and stakeholder communication.
• Ability to translate business needs and user feedback into clear product requirements and development priorities.
• Excellent verbal and written communication skills.
• Strong collaboration skills with the ability to work effectively across engineering, sales, customer success, marketing, analytics, and business teams.
• Comfortable working with technical teams and discussing product requirements, tradeoffs, dependencies, and delivery timelines.
• Strong analytical skills with the ability to interpret product usage data and identify trends, opportunities, and risks.
• Able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and sound judgment when balancing user needs, business goals, and technical constraints.
• Experience with agile product development practices, including backlog management, sprint planning, and iterative delivery.
• Comfortable working with both local in-office stakeholders and distributed technical teams.
• Customer-focused mindset with a strong interest in improving user experience, adoption and business outcomes.

Qualifications

• Bachelor’s degree in business, technology, computer science, information systems, or a related field preferred.
• 3+ years of experience in product management, business analysis, product operations, or a related role.
• Experience working with software products, web applications, portals, SaaS platforms, or internal/external business systems preferred.
• Experience working with engineering teams in an agile development environment preferred.
• Experience with B2B products, partner portals, distributor networks, supply chain, foodservice, or marketplace platforms is a plus.
• Experience using product analytics, customer feedback, and stakeholder input to inform product decisions is preferred.

Skills

• Product management skills.
• Requirements gathering and prioritization.
• Stakeholder communication.
• Collaboration with cross-functional teams.
• Technical understanding and communication.
• Analytics and trend identification.
• Problem-solving and decision-making.
• Agile product development practices.
• Customer-focused mindset.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Flexible spending accounts.
• Critical illness, accident, and voluntary life insurance.
• Company-paid life and long-term-disability plans.
• 401(k) plan with company match.

Pay

• Competitive compensation.

Schedule

• Based in the Waltham, MA office, with a requirement to work in-office three days per week for close collaboration with local business, sales, customer success, and product stakeholders.