Product Manager, Order Management & Renewal Systems

About the Role

Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems. We are seeking a Product Manager to own two of the most mission-critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission critical systems are purpose built by our in-house product and engineering teams to support our subscription service and deliver the best new books to our members every month. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.

Responsibilities

• Own our Order Management System (OMS), which manages the entire lifecycle of an order from the moment a member clicks Ship to the moment it is delivered to our members
• Be responsible for measuring and optimizing our shipping SLAs, and managing the roadmap that gets us there over time
• Work and coordinate with key stakeholders to ensure that all updates are scoped well and releases are coordinated with associated updates to SOPs
• Own the product management of our Renewal Management System, which stages and processes payments for members of our subscription service
• Measure and improve involuntary churn through systemic improvements, such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors
• Develop a roadmap with our finance and engineering teams to prioritize projects and monitoring systems to track renewals and disbursements
• Conceptualize and spec detailed reports that allow you to monitor these systems at a granular level, down to every individual member and order
• Operate on the instinct that if you cannot measure it, you do not know it is happening correctly

Qualifications

• 5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders
• E-commerce or subscription experience is required; both is ideal
• Bachelor's degree, likely in a technical discipline

Skills

• Strong technical skills and deep experience working with engineers to spec technical systems
• Excellent at communicating technical information to different audiences
• A rare combination of technical depth and customer obsession: these systems directly shape how members experience our product, and you need a real sense for the customer experience you want, plus the ability to translate it into something engineering can build
• Exceptionally high attention to detail. In a renewal system, five errors is a huge number of errors, and you care about getting it right down to the individual human

Pay

$100,000 - $165,000