Technical Product Manager, Order Management and Renewals Systems

About the role

Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems, and we are seeking a Technical Product Manager to own two of the most mission‑critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission‑critical systems are purpose‑built by our in‑house product and engineering teams to support our subscription service and deliver the best new books to our members every month. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.

Responsibilities

• Order Management – own the Order Management System (OMS), managing the entire lifecycle of an order from the moment a member clicks Ship to delivery; measure and optimize shipping SLAs; manage the roadmap to achieve those SLAs; coordinate with stakeholders to scope updates and align releases with SOP changes.
• Renewals – own product management of the Renewal Management System, which stages and processes payments for subscription members; measure and improve involuntary churn through systemic improvements such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors; develop a roadmap with finance and engineering teams to prioritize projects and implement monitoring systems to track renewals and disbursements.
• Monitoring & Reporting – conceptualize and specify detailed reports that allow monitoring of these systems at a granular level, down to every individual member and order; operate on the principle that if you cannot measure it, you do not know it is happening correctly.

Requirements

• 5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders.
• E‑commerce or subscription experience is required; both is ideal.
• Bachelor’s degree, likely in a technical discipline.
• Strong technical skills and deep experience working with engineers to specify technical systems.
• Excellent at communicating technical information to different audiences.
• A rare combination of technical depth and customer obsession: ability to translate desired member experience into engineering‑buildable specifications.
• Exceptionally high attention to detail – in a renewal system, even five errors is a significant number, and you care about getting it right down to the individual human.

Pay

Salary Range: $100,000 - $165,000