Product Manager, Operations Support

We need to output HTML fragment with sections: About the role? Actually the posting includes "Who We Are", "Why you want this job", "What You’ll Do", "What You'll Need", "Who You Are", "Perks". According to rules: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map sections accordingly. The posting doesn't have explicit headings like "About the role" but we can create headings based on content: "About the role" could be "Why you want this job" maybe. "Responsibilities" corresponds to "What You’ll Do". "Requirements" or "Qualifications" corresponds to "What You'll Need". "Skills" maybe "Who You Are". "Benefits" corresponds to "Perks". We should not include Pay or Schedule unless present (none). Also we should not repeat job title. Also we need to remove boilerplate: EEO etc. Remove "We are an equal opportunity employer..." etc. Also remove navigation etc. Also remove duplicated lines. Also remove cookie/navigation/legal etc. We need to preserve all substantive information. So we need to include the content from sections: Who We Are, Why you want this job, What You’ll Do, What You'll Need, Who You Are, Perks. Also maybe "Ability to work from our Draper, Utah office 1–2 days a week." is part of requirements. We need to format using

for each section heading, then content as

or

• for lists. We need to decide which parts are lists. Many bullet-like sentences are not explicitly bulleted but we can convert to
  • if they are list of duties/requirements/benefits. The instructions: Use
    • for any list of duties/requirements/benefits, and

      for prose. So we need to identify lists. In "What You’ll Do": many sentences each starting with a verb. Could treat as list items. Similarly "What You'll Need": list of requirements. "Who You Are": list of traits. "Perks": list of benefits. Thus we will create sections:

      About the role

      maybe combine "Who We Are" and "Why you want this job"? Actually "About the role" could be a brief description: maybe combine "Who We Are" and "Why you want this job". But we need to preserve all substantive info; we can put "Who We Are" as a paragraph under About the role? Or we could have separate sections: "About the company" not in allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should stick to those. So we need to map content to those headings. Thus: - About the role: could include "Who We Are" and "Why you want this job". But maybe better to put "Who We Are" as a brief intro under About the role. Then "Why you want this job" maybe also part of About the role? Or we could treat "Why you want this job" as part of About the role as well. - Responsibilities: "What You’ll Do" - Requirements: "What You'll Need" (maybe also include ability to work from office etc.) - Qualifications: maybe not separate; we could combine with Requirements. But we need to avoid empty sections. If we don't have distinct qualifications, we could omit Qualifications. - Skills: "Who You Are" (traits/skills) - Benefits: "Perks" We should not include Pay or Schedule. Now we need to strip boilerplate: "We are an equal opportunity employer..." etc. Also remove "Please contact us to request accommodation." That's part of EEO boilerplate; remove. Also remove any duplicated lines. Now let's extract content. Original text: Who We Are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job As a Product Manager on our Horizontal team... Actually text: "As a Product Manager on our Horizontal Product team, you'll own the product and process powering operations systems and processes on behalf of SeekWell. You’ll work across business supporting functions in fulfillment, supply chain, and customer support, as well as Engineering teams and other partners, to build systems that reduce operational cost and risk while creating incremental revenue opportunities through better support systems. You'll be measured not only on what you ship, but on the process discipline you bring to how work moves from intake to delivery, and on the operational and financial impact of that work." What You’ll Do Define the ~2-year product strategy for your product, leveraging data to drive a cohesive narrative between current and future state. Identify opportunities to simplify, streamline, and up-level the technology and internal procedures used across supporting operations functions, including fulfillment, supply chain, and support. Outline key product features that improve the experience for partners and internal teams, and establish KPIs for measuring team success, including operational cost reduction, risk reduction, and incremental revenue. Build and run a consistent intake process for requests from operations and support stakeholders by capturing, triaging, and prioritizing work based on its cost, risk, and revenue impact. Shepherd approved work through design, development, and delivery in close partnership with Engineering, ensuring nothing stalls between handoffs. Own product requirements, contribute to design documents, and take a leadership role in the software development lifecycle, including daily stand-up, planning/refinement, and retrospectives. Quantify and communicate the value of initiatives in terms of decreased operational costs and risk, such as reduced manual handling, lower error rates, or reduced compliance exposure. Identify and build the case for incremental revenue enabled through support systems, such as automation, self-service tooling, and improved partner integrations. Monitor project status and provide updates on a regular cadence. Organize and lead cross-functional teams spanning Product, Engineering, Operations, and Support to bring complex projects across the finish line, and troubleshoot issues in partnership with business, operations, and development teams. Interface with other development teams and systems/services, understanding the technical and functional interactions between this product and other parts of the business. Leverage tools like Databricks, Jellyfish, and JIRA to identify optimization opportunities for the team. Build strong, trusted relationships with both technical teams, including Engineering and Data, and business/operations stakeholders. Translate effectively between the two and communicate with stakeholders, executives, other product managers, and external partners to ensure alignment. What You'll Need Ability to work from our Draper, Utah office 1–2 days a week. 3+ years of product management experience, ideally including work supporting internal operations functions such as fulfillment, supply chain, customer support, or similar, and/or interfaces and integrations. Demonstrated experience managing a work intake process from request through prioritization, delivery, and measurement of impact. Ability to build a product strategy from scratch given business objectives, including quantifying cost, risk, and revenue impact. Excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences. Comfortable building relationships with and interacting with stakeholders from all levels of the organization, technical and non-technical alike. Experience working in Agile software development frameworks. Technical aptitude and the ability to be process-oriented, resourceful, self-motivated, and collaborative. Who You Are Humble, hungry, and smartProcess-oriented, with a bias toward building repeatable systems over one-off fixesTechnical aptitudeResourcefulSelf-motivatedA natural relationship-builder, equally credible with engineers and business stakeholdersCollaborative Perks Free eye exams for your entire familyDeep discounts on lenses, glasses, and other servicesAmazing healthcare coverage401(k) matchFlexible PTOTuition reimbursement programIn-house restaurant with highly discounted meals (Steak dinner under $6)Free snacks, ice cream, and drinks every dayFull onsite gym Now we need to format. We'll create sections:

      About the role

      SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

      As a Product Manager on our Horizontal Product team, you'll own the product and process powering operations systems and processes on behalf of SeekWell. You’ll work across business supporting functions in fulfillment, supply chain, and customer support, as well as Engineering teams and other partners, to build systems that reduce operational cost and risk while creating incremental revenue opportunities through better support systems. You'll be measured not only on what you ship, but on the process discipline you bring to how work moves from intake to delivery, and on the operational and financial impact of that work.

      That seems okay.

      Responsibilities

      • Define the ~2-year product strategy for your product, leveraging data to drive a cohesive narrative between current and future state.
      • Identify opportunities to simplify, streamline, and up-level the technology and internal procedures used across supporting operations functions, including fulfillment, supply chain, and support.
      • Outline key product features that improve the experience for partners and internal teams, and establish KPIs for measuring team success, including operational cost reduction, risk reduction, and incremental revenue.
      • Build and run a consistent intake process for requests from operations and support stakeholders by capturing, triaging, and prioritizing work based on its cost, risk, and revenue impact.
      • Shepherd approved work through design, development, and delivery in close partnership with Engineering, ensuring nothing stalls between handoffs.
      • Own product requirements, contribute to design documents, and take a leadership role in the software development lifecycle, including daily stand-up, planning/refinement, and retrospectives.
      • Quantify and communicate the value of initiatives in terms of decreased operational costs and risk, such as reduced manual handling, lower error rates, or reduced compliance exposure.
      • Identify and build the case for incremental revenue enabled through support systems, such as automation, self-service tooling, and improved partner integrations.
      • Monitor project status and provide updates on a regular cadence.
      • Organize and lead cross-functional teams spanning Product, Engineering, Operations, and Support to bring complex projects across the finish line, and troubleshoot issues in partnership with business, operations, and development teams.
      • Interface with other development teams and systems/services, understanding the technical and functional interactions between this product and other parts of the business.
      • Leverage tools like Databricks, Jellyfish, and JIRA to identify optimization opportunities for the team.
      • Build strong, trusted relationships with both technical teams, including Engineering and Data, and business/operations stakeholders.
      • Translate effectively between the two and communicate with stakeholders, executives, other product managers, and external partners to ensure alignment.

      Requirements

      • Ability to work from our Draper, Utah office 1–2 days a week.
      • 3+ years of product management experience, ideally including work supporting internal operations functions such as fulfillment, supply chain, customer support,