Product Manager, Operations & Applied AI

About The Role

This position focuses on transforming multi-party workflows into products that are instrumented, guardrailed, self-serve, and AI-assisted. The role bridges three customer groups: Vinyl operators, issuers/shareholders, and market partners (DTC, law firms, banks, Broadridge). You'll set product direction alongside engineers without direct management responsibility. The role requires in-office presence at least three days weekly at the West Loop headquarters.

Key Responsibilities

• Make Vinyl's operations AI-native.
• Build baseline metrics on operator effort, then apply human-in-the-loop AI to ingestion, mapping, support triage, and operator copilots
• Own the requirements pipeline. Convert operator and issuer needs into build-ready specifications capturing domain facts, edge cases, and clear recommendations
• Ship self-serve experiences for issuers and shareholders. Develop reporting, exports, and status views
• Extend the platform to next workflows: tender offers, escheatment, unclaimed property, and disbursements
• Instrument real-time visibility and accountability across multi-party processes
• Design correctness and controls into the product: invariants, maker-checker approvals, and audit trails

Role Requirements

• 7+ years in product, program, or technical operations
• Hands-on AI/ML deployment experience in product or operations contexts
• Strong technical foundation: code literacy, integration understanding, model evaluation capability
• Track record designing correctness and controls in regulated or high-stakes domains
• Demonstrated ability reducing manual operational load without unnecessary process complexity
• Prominent ability measuring business impact and collaborating asynchronously

Nice to Haves

• Fintech, regtech, or compliance-heavy environment experience
• Familiarity with ReactJS, NextJS, NodeJS, AWS, GitHub
• Team or function building experience
• Operations-engineering, solutions-architect, or TPM background

Benefits

• Target base salary: $130,000–$207,000 commensurate with experience
• Equity-based compensation
• Medical, dental & vision insurance
• 401(k)
• Flexible PTO
• Hybrid work schedule (minimum 3 days/week in-office)