Product Manager, Navigation & Guidance Solutions
About the role
The Product Manager, Navigation & Guidance Solutions, supports the development, enhancement, implementation, and ongoing management of innovative healthcare products and solutions designed to improve affordability, quality, member experience, and healthcare outcomes. This role focuses on offerings that support digital navigation, consumer engagement, and guidance within the healthcare journey. The Product Manager may also support other healthcare solutions across a broad portfolio, including provider network-based, consumer engagement, and financial healthcare solutions (e.g., Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs)).
This position partners closely with external vendors and cross-functional teams including Sales, Network Management, Clinical, Operations, Finance, Actuarial, Marketing, Digital, and Technology to support product strategy, design, implementation, operational readiness, and ongoing enhancement initiatives.
This position is eligible for the Flex persona. Local and out-of-state candidates are welcome under a hybrid model: those living within 50 miles of a BCBSMA office (Boston or Hingham) are required to work in office twice a week, while those living farther than 50 miles will work remotely with a requirement to visit the office quarterly. This may change based on business need.
Responsibilities
- Support the development, enhancement, implementation, and management of digital healthcare products and navigation solutions.
- Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution.
- Serve as a subject matter expert on assigned products.
- Support business case development, KPI tracking, and financial and operational analysis.
- Gather and document business requirements and support solution development for product enhancements or new products and services.
- Ensure alignment with regulatory and compliance requirements.
- Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses.
- Contribute to product positioning materials and internal communications.
- Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements.
- Build strong collaborative relationships across teams.
Requirements
- Bachelor’s Degree required.
- 3–6 years of relevant healthcare, product, operations, consulting, or business experience.
- Experience with health insurance products and services.
Skills
- Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems.
- Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management.
- Comfortable independently problem solving and escalating as appropriate for strategic guidance.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to communicate complex healthcare concepts clearly and effectively to all levels.
- Demonstrated initiative and willingness to learn and grow within a product management environment.
- Proficiency with Microsoft Office applications including Excel and PowerPoint.
- Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required.
- Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required.
Pay
Salary Range: $104,670.00 - $127,930.00
This job is also eligible for variable pay.
Benefits
We offer a comprehensive package of benefits including:
- Paid time off
- Medical, dental, and vision insurance
- 401(k)
- A suite of well-being benefits
Schedule
Full time
Hybrid model: Local candidates (within 50 miles of Boston or Hingham) are required to work in office twice a week. Out-of-state candidates will work remotely with a requirement to visit the office quarterly.