Product Manager, Multifamily

About the role

We are looking for a passionate Product Manager who thrives at the intersection of experience, technology, and business to join the Multifamily team. The ideal candidate is a visionary yet grounded, drives business results yet keeps customers first, and is comfortable navigating complexity to bring ideas to life. The Product Manager will own and grow a suite of digital experiences for Multifamily customers.

Core Responsibilities

• Deeply understand customer needs: Leverage insights, analytics, and customer research to identify and capture pain points and areas of opportunity
• Define the problem landscape: Determine goals, tasks, and outcomes
• Collaborate with teams: Work closely with UX/UI, content, analytics, sales, brand teams, engineers, program, and customer support teams throughout the product lifecycle
• Form concrete intentions: Create clear intentions that guide teams while allowing room for them to determine interactions and technology needed to achieve objectives
• Craft a purposeful product vision: Blend various stakeholder needs into the product narrative and roadmap; identify the strategic path that compounds decisions and delivers continuous value
• Shape experiences: Coordinate with stakeholders and contributing teams to build out the experience canvas; harmonize the solution landscape to address the needs of customers, the business, and the platform
• Steward delivery: Partner with engineering and other stakeholders throughout the Agile development process to bring new experiences to market; own the backlog and drive the sequence of critical incremental deliverables
• Drive and socialize success: Build strong relationships with stakeholders to foster collaboration and alignment; regularly engage with and support colleagues and peers who use and rely on the experiences we craft
• Continuously assess: Debrief and capture feedback to assess how well the product is meeting the needs; inspect and adapt the processes and practices to deliver an experience with key players
• Learn and grow: Reflect and refine your methodology and the role of product within the team; support and encourage others to learn and grow

This might be for you if you…

• Lead with empathy to understand customer needs
• Hold space for others and encourage collaboration
• Find satisfaction in the pursuit and process that brings an idea to life
• Apply an innovation mindset and get excited about software solutions
• Practice adaptability and sustain agency
• Believe leadership is found in actions rather than position
• Are passionate about learning and growth
• Inspire and enroll others to support ideas and visions

About The Team

Xfinity’s multifamily team is committed to accelerating subscriber growth, delivering great customer experiences through reliability, and building next-gen products. Xfinity Communities Concierge (XC2) is a web-app and is the principal space for digital account and service management for properties.

Relevant Work Experience

• 3–5 years of relevant experience
• Experience and exposure to user experience design, Agile software development, learning or curriculum design, B2B or B2C products is preferred
• The path into Product and technology is varied—consider your own path and if you believe your story would make you a great fit, we’d like to hear from you

Skills

• Customer Experience (CX)
• Product Design
• Product Development
• Design Thinking
• Human-Centered Design
• Product Strategies

Education

• Bachelor’s Degree (preferred)
• Comcast may also consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience