Product Manager, Merchant Insights AI Transformation-Payments-Vice President

Responsibilities

• Operate as a hands‑on leader and partner closely with stakeholders across business, data science, and engineering to unlock value by leveraging AI to transform Merchant Services.
• Ruthlessly prioritize and deliver capabilities with measurable impact.
• Manage alignment of core analytics across the product portfolio.
• Work with stakeholders to create clear roadmaps and manage expectations.
• Work with leadership and partners to understand and track value to drive efficiency and ROI.
• With Data Science and Product leads, help define prioritization across a diverse portfolio of products and stakeholders.
• Drive cross‑team delivery commitments, dependency tracking, and risk/issue resolution to meet deadlines and quality targets.
• Manage a portfolio of initiatives across multiple products, balancing competing interests and business‑line needs.
• Manage and mentor a team of product Associates for career growth and delivery.
• Analyze, track, and evaluate product metrics—balancing time, cost, and quality targets across the full product development life cycle.
• Collaborate with engineering to define requirements, epics, and user stories that bring products to life.
• Build strong stakeholder relationships that foster alignment and clarity around analytics strategies and product roadmaps.
• Partner across the organization to uncover opportunities where data and AI can elevate the payments experience for our clients.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Experience with Jira, Figma, Copilot or similar tools; mastery of PowerPoint and Excel.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong understanding of analytics methodologies and technologies.
• Experience with Risk & Controls processes.
• Passion for data‑driven innovation and problem‑solving.
• Exceptional communication and collaboration skills to drive team success and stakeholder engagement.
• Ability to balance ownership mindset with collaborative approach to ideation and delivery.

Preferred Qualifications, Capabilities, and Skills

• Experience with AI‑enabled products and AI evaluation/validation methods.
• Prior experience working within a highly matrixed, complex organization.
• Experience with analytics and business intelligence tools such as Tableau, Power BI, or similar.
• Experience in the financial services/payments industry, with an understanding of its unique challenges and opportunities.

Compensation

The role offers a competitive total rewards package, with base salary determined by role, experience, skill set, and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, in recognition of individual achievements and contributions.

Benefits

• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional programs and benefits based on eligibility.

About the Team

Part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team tackles complex challenges at every stage of the payment lifecycle, delivering industry‑leading solutions that facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. With a history spanning over 200 years, the firm is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.