Product Manager-Loyalty

Responsibilities

Drive product strategy and roadmap execution by identifying opportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights.

Lead end-to-end product strategy and lifecycle management, defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement.

Partner across brands and enterprise functions to align stakeholders, define solutions, and deliver scalable technology capabilities that meet business objectives.

Design and optimize user-centric product experiences, translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.

Measure, enable, and continuously improve product outcomes through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.

Qualifications

Education And Experience Qualifications

• 4 Year Degree and/or Bachelor's Degree Required
• Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related field
• 5-7 years of experience of product management practices, agile methodologies, and test-driven development experience.
• Demonstrated thought leadership in solving customer-facing digital experience opportunities.
• Demonstrated experience collaborating with both business and IT to accomplish project objectives
• A proven track record of driving digital innovation and delivering outperformance to stated business goals
• Experience working with loyalty and offer programs a plus, but not required
• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)
• Deep knowledge of agile delivery principles
• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
• Strong project/workflow management, prioritization, and negotiating skills
• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
• Self-starter personality who can operate with minimal supervision