Product Manager ( Loyalty)

Responsibilities

• Assists manager with defining and maintaining the product vision and strategic roadmap for Loyalty capabilities evolution.
• Partner with business partners to align product strategy with enterprise objectives and marketing priorities.
• Lead requirements gathering sessions with business stakeholders, end-users, and technical teams.
• Document business requirements, user stories, acceptance criteria, and process flows with precision and clarity.
• Engage with architects and engineering partners to ensure solution is understood by all before execution & delivery phase.
• Ensure requirements are traceable and aligned with business value delivery.
• Serve as the primary liaison between marketing business, creative, technology, digital teams, customer care and store operations to ensure successful product delivery.
• Drive alignment and manage stakeholder expectations throughout the product lifecycle.
• Prioritize features and backlog items to maximize business impact and delivery efficiency.
• Track progress, manage risks, and ensure timely delivery of capabilities and enhancements.
• Support testing, change management, and training to enable adoption of new capabilities.
• Documenting gaps for future roadmap considerations.
• Communicate to all impacted teams throughout.

Requirements & Documentation

• Manage requirements gathering sessions with business stakeholders, end-users, and technical teams.
• Document business requirements, user stories, acceptance criteria, and process flows with precision and clarity.
• Review with all impacted teams prior to development.
• Ensure requirements are traceable and aligned with business value delivery.

Core Competencies

• Customer focus
• Embracing accountability
• Strategic thinking
• Driving execution
• Effective collaboration
• Cultivate learning

Skills and Experience Needed

• Three years’ experience leading product in an agile environment, with the associated processes and deliverables.
• Proven ability to own the full product lifecycle—from vision and roadmap through requirements and delivery.
• Direct experience with loyalty program capabilities: loyalty platforms/loyalty strategy.
• Strong analytical and problem-solving skills with an ability to translate complex business needs into actionable requirements.
• Excellent written and verbal communication skills; adept at stakeholder engagement across business and technology teams.
• Familiarity with agile methodologies, user story writing, and backlog management.

Pay

USD $78,150.00 - USD $130,250.00 /Yr.