Product Manager, IT

About The Company

Who Brew is a prominent franchise operator with a strong presence in the coffee industry. Operating 44 drive-thru coffee stands across six states, the company is rapidly expanding with 20 additional locations currently under construction and a robust pipeline of future sites. Each stand has a lifecycle—from site identification, permitting, construction, to ongoing operations—requiring seamless management and coordination. The company's technology team plays a vital role in supporting these stages by owning and maintaining the systems that facilitate site development, operations, and financial flows, ensuring efficiency and accuracy across all processes.

About The Role

The Systems Implementation Specialist will be responsible for managing and executing the deployment, integration, and ongoing support of key operational systems used throughout the lifecycle of each stand. This role involves overseeing the rollout of platforms such as Procore, Ecotrak, Smartsheet, and Sage Intacct, ensuring smooth adoption and transition from legacy systems. The specialist will coordinate with multiple stakeholders—including construction, facilities, finance, and IT teams—to ensure data integrity, system functionality, and process standardization. The role is pivotal in streamlining project workflows, enhancing data accuracy, and supporting the company's growth initiatives. The ideal candidate will have a strong background in project coordination, systems implementation, or facilities management, with a focus on process improvement and technology adoption.

Qualifications

• Bachelor's degree in construction management, information systems, business, engineering, or related field, or equivalent work experience
• 1 to 3 years of experience in project coordination, facilities management, systems analysis, or related roles
• Experience with construction or facilities teams, understanding of build processes and maintenance workflows
• Proficiency in spreadsheets, with the ability to read SQL queries (training provided if needed)
• Strong written communication skills for creating clear documentation and specifications
• Detail-oriented with the ability to verify data consistency across multiple systems
• Experience using AI tools for work-related tasks and understanding their applications and limitations
• Willingness to travel occasionally to stands and job sites

Responsibilities

• Manage the request queue for construction and facilities systems, prioritizing and closing requests with detailed notes on deliverables
• Lead the Ecotrak system rollout, including loading locations, service providers, users, and preventive maintenance schedules, as well as training staff
• Oversee the Procore rollout, establishing project setup standards, action plan templates, cost code structures, and facilitating data transfer from legacy systems
• Maintain accurate site pipeline data, including site status, budgets, and Sage project IDs, to support financial forecasting and reporting
• Ensure the technological readiness of new stands, including network, cameras, point of sale hardware, and access controls, before opening
• Develop specifications for in-house system enhancements, such as pre-construction tools, stand rosters, and access management rules
• Test new system features against real projects and stands to ensure functionality and reliability before deployment
• Manage vendor relationships with system providers, network, and hardware vendors, acting as the primary point of contact
• Maintain current documentation and conduct training sessions for staff when system updates occur

Benefits

• Medical, Dental, and Vision Insurance
• Life & AD&D Coverage
• Flexible Paid Time Off for eligible team members
• Paid parental leave for qualifying full-time employees with at least 12 months of service
• Paid Bereavement Leave for qualifying family losses

Benefit eligibility and leave policies are subject to the terms outlined in the company's benefit plans and policies.