Product Manager, Internal Tools

About the role

Our stores run on relationships. So does our wholesale business. Behind both is a set of internal tools living within our intranet environment that our teams rely on every single day, and right now, those tools have a huge amount of untapped potential. We're looking for a Product Manager who will own that opportunity end to end: someone who brings real technical depth, sharp strategic instincts, and the confidence to push back when an idea isn't ready for the roadmap. You'll work directly with Directors of Stores and individual store managers to understand what's happening on the floor, translate that into product decisions, and partner with engineering to build and ship.

Responsibilities

• Own the product roadmap for our clientelling tool and wholesale web platform, both of which live within our intranet environment and serve internal users across retail and wholesale operations.
• Evaluate incoming requests strategically, assessing timing, scope, and business impact before committing to the roadmap.
• Communicate prioritization decisions clearly to stakeholders and push back when sequencing does not serve the broader product strategy.
• Work directly with Directors of Stores and individual store managers to stay close to frontline needs and translate them into product decisions.
• Work closely with engineering to scope solutions, evaluate trade-offs, and drive delivery.
• Define and track success metrics for your products.
• Manage backlog prioritization and incoming requests across multiple workstreams.
• Identify opportunities for innovation and improvement within our internal tooling ecosystem.
• Build strong relationships across the org to stay close to what teams actually need.

Requirements

• 5+ years of product management experience with a focus on internal or operational tools.
• A technical background that lets you go deep with engineers, think through system design, and write clear, detailed requirements (not just UX and front-end work).
• Experience building or managing products within intranet or internal enterprise environments.
• Proven ability to make and defend prioritization decisions, including deferring or declining work that does not align with current strategy.
• Experience working across multiple levels of an organization, from executives to frontline operators.
• Comfort navigating ambiguity and bringing structure to loosely defined requests.
• Experience working in Agile/Scrum environments.
• Understanding of the full software development lifecycle.
• Comfort reading pseudo-code and engaging in substantive technical discussions.
• Strong written and verbal communication skills.
• A bias toward shipping and a track record of delivering complex products.

Qualifications

• Experience in a retail or wholesale head office environment.
• Familiarity with clientelling, CRM, or store operations tools.
• Experience with vendor management.
• Background in data platforms or familiarity with SQL.

Skills

• Strategic thinking and prioritization.
• Technical acumen and system design understanding.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally and influence decision-making.

Benefits

• Competitive salary and incentives.
• Inclusive benefits package including 401(k), medical, dental, and vision.
• Generous paid time off.
• Opportunity to work on products that directly impact how our stores and wholesale partners operate every day.
• Professional development and growth opportunities.
• Collaborative and innovative work environment.

Pay

Competitive salary and incentives.

Schedule

N/A