Product Manager II
About Extend
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our platform includes automated customer service, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside advanced fraud detection. Extend works with over 1,000 leading merchant partners across various industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and more. Founded in San Francisco, Extend is backed by prominent technology investors.
What You'll Do
Collaborate with leadership to define the product roadmap and prioritize initiatives that align with Extend’s mission.
Drive the end-to-end product lifecycle for specific features, from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization.
Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals.
Leverage user research, product analytics, and A/B testing to iterate on features and advocate for the best user outcomes.
Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes.
Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements.
Refine the product roadmap by participating in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks.
What We're Looking For
Experience: 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products.
Education: Bachelor’s degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals.
Core Competency: Demonstrates the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams.
Analytical Prowess: Strong proficiency in using data to tell a story. Comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features.
Communication: Clear and persuasive communicator who can explain the "why" behind product decisions and manage expectations across diverse stakeholder groups.
Technical Literacy: Solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs.
Entrepreneurial Mindset: Thrives in a high-growth, fast-paced environment. Self-starter who is comfortable wearing multiple hats and taking extreme ownership of their domain.
Nice-To-Haves
Fintech or e-commerce fluency: Prior experience working with payment gateways, checkout flows, or insurance-tech products.
Merchant experience: Experience building dashboards or tools specifically for SMB or Enterprise retailers.
API product management: Background in managing developer-facing products or third-party integrations.
Expected Pay Range
The target base salary range for this position is $124,000 - $145,000 per year salaried. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.
Life at Extend
Work with a great team from diverse backgrounds in a collaborative and supportive environment.
Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.
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