Product Manager (Fully on-site)

Key Responsibilities

• Own and maintain the product roadmap for Prophet and Encore
• Partner with leadership to align product priorities with company strategic goals
• Balance operational enhancements, customer requirements, and modernization initiatives
• Identify opportunities to improve workflows, automation, scalability, and user experience
• Define and prioritize short-term and long-term product investments

Product Ownership & Execution

• Gather and translate business requirements into detailed user stories and acceptance criteria
• Manage and prioritize the product backlog across internal applications
• Participate in sprint planning, prioritization, testing reviews, and release readiness activities
• Ensure product releases align with operational and customer needs

Operational & Customer Alignment

• Serve as the primary liaison between Operations, Customer Success, Technology, and Development teams
• Develop strong understanding of operational workflows and customer onboarding processes
• Drive continuous feedback loops with users and stakeholders to improve product capabilities

Product Improvement & Modernization Support

• Support the modernization strategy for Prophet and related applications
• Identify opportunities to reduce manual processes and operational inefficiencies
• Partner with architecture and development teams to improve scalability, integrations, and system usability
• Support migration of legacy functionality into modern application frameworks where appropriate

Metrics & Performance Management

• Define and track product success metrics and operational KPIs
• Monitor adoption, user satisfaction, defects, and enhancement performance
• Use data-driven insights to prioritize enhancements and improve product outcomes
• Provide regular roadmap and status updates to leadership