Product Manager, Fan Data

Major League Baseball is looking for a Product Manager, Fan Data in the Fan Data Platform group to help us achieve our mission of creating the best fan experience in professional sports and leveraging the awesome storytelling power of baseball. In this role, you will focus on enhancing the foundational Fan Data Platform that centralizes all MLB Fan Data in one single platform, enabling use cases across hundreds of digital and physical touchpoints. This role will have a special focus on building products that support the Ticketing domain and beyond, as we continue to expand and grow our products in this space. This capability plays a pivotal role in a wide variety of use cases in the Baseball industry including Analytics, Data Science, Personalization, Marketing, as well as Business Intelligence across various lines of businesses. We have a unique opportunity in the Baseball industry to leverage large scale data and drive new and exciting personalized experiences for millions of fans globally. Responsibilities Manage a defined set of products, features and initiatives related to ticketing data within MLB’s Fan Data Platform. Focus on centralizing all ticketing data in one platform, creating new data products and enabling high value use cases across the industryWork with key stakeholders across the industry to build consensus and roadmapsGather, document and translate business and technical requirements into clear product requirements, user stories and acceptance criteriaLead day-to-day product planning, development, testing, release and rollout activities in partnership with engineering, analytics, quality assurance and other stakeholder groupsMaintain a strong focus on data quality and governanceBuild and manage relationships with a diverse set of stakeholders across the Baseball industryKeep a pulse across sports and other industries, including best practices and trends. Evangelize new ideas and bring them into the organization Qualifications & Skills 2+ years of experience as a Product Manager, supporting data platformsHands-on experience using SQL/R/Python to explore data, validate requirements or support product decisionsExperience with Agile methodologies such as scrum or kanbanAbility to build productive relationships and work effectively with a diverse group of stakeholdersExcellent written and verbal communication and presentation skillsFortitude to remain calm and react appropriately in high-pressure situationsSelf-starter who is energetic & enthusiastic, confident, adaptable & fan-oriented and comfortable working in a fast-moving environmentStrong problem solving skills. Ability to translate highly unstructured business problems into tangible solutions Highly Qualified Applicants Will Have A love for Baseball!Experience defining or monitoring data-quality and product-adoption measuresExperience in building large scale Data Platforms using cloud based servicesTechnical background along with hands on experience in analyzing large scale data sets with SQL, Python, R, etcProven experience in owning products / large scale projects through to completion, from requirements gathering through rollout and training Salary Range: $110,000 - $135,000 (Base Salary) + Bonus As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees. Top MLB Perks & Benefits Competitive Benefits PackageCompany 401K ContributionPaid Time Off and HolidaysPaid Parental LeaveAccess to Free Tickets to Baseball Games & MLB.TVDiscounts at MLB Store | MLBShop.comEmployee Assistance Programs (EAP)Onsite/Online Training & Development ProgramsTuition ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsurancePet Insurance Why MLB? Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come. California Residents: Please see our California Recruitment Privacy Policy for more details. Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response. Are you ready to Step Up to the Plate? Apply below!