Product Manager - Digital Engagement

What You Bring

• 5+ years of experience in digital product management, CRM, or in-app personalization, preferably in financial services or a similarly regulated environment
• A track record of owning outcomes (conversion, adoption, satisfaction), not just shipping features or running campaigns
• Hands-on experience with messaging or personalization platforms such as Braze, Salesforce Marketing Cloud, Pega, or equivalent
• Strong analytical instincts with the ability to design experiments, interpret results, and iterate with confidence
• Experience managing intake and prioritization across multiple stakeholder groups with competing priorities
• Comfort operating in a lean environment where you are expected to do the work, not just direct it
• Ability to influence without authority across Marketing, Technology, and business line partners

Required Skills

• Ability to prioritize and manage workflow
• Ability to work in a team environment
• Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity
• Expertise with respect to the competition
• Ability to interact and cooperate with all company employees
• Excellent written and verbal communication skills
• Expertise using Microsoft Office applications

Required Experience

• High School or GED and a minimum of 5 years in product management, product development or product ownership
• Demonstrated experience managing end-to-end product lifecycle

Preferred Experience

• Business degree in Business, Design, Technology, or related field
• Background in service design, journey mapping, or design systems
• Familiarity with AI-enabled products and responsible AI design principles
• Experience working across digital and assisted channels