Product Manager - Digital CX

Position

Product Manager - Digital CX

Location

Local to Acton, MA

Required Leadership Skills & Behaviors

• A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
• Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
• Strong business acumen and passion for delivering impact by executing world-changing technologies
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
• Enterprise mindset (understands impact of their decision on other functions and products)
• Ability to Lead without Authority
• Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes
• Detail oriented, with effective verbal and written communication skills
• Able to work independently with minimum supervision
• Able to organize and judge multiple priorities

Education and Experience

Bachelor's degree and 5+ years of relevant work experience.
5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.

Responsibilities

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
• Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
• Works closely with the Product Marketing Manager to understand the client customer journey and product launch strategies that will impact business processes across the customer journey
• Develops process flows to illustrate the impact on operations because of the new or improved capabilities
• Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
• Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
• Maintains the conceptual and technical integrity of the features for the team
• Provides input into release timelines and investigates alternate paths forward on potential timing options
• Drives scope tradeoff evaluations on feature implementation
• Participates in usability studies to bring voice of the customer on a feature to the team
• Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs)

Qualifications

Experience in the Medical Device industry is a plus
Familiarity with Scaled Agile Framework (SAFe) is a plus

Benefits

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Negotiable based on experience

Schedule

5 months