Product Manager, Desk

About FareHarbor

FareHarbor is dedicated to enhancing travel experiences globally. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor specializes in creating powerful tools for its clients, ranging from boat rentals to food tours. With over 20,000 clients worldwide, FareHarbor is the largest in its industry and is shaping the future of travel.

The FareHarbor team is an 'Ohana of 700+ people from around the world. We are passionate about innovation, overcoming challenges, and providing value to the travel experiences industry. Our core values include thinking client-first, being part of the 'Ohana, being curious and learning, owning it, acting with integrity, and embracing challenges.

About The Role

We are seeking a commercially-minded Product Manager to lead Desk, FareHarbor's modern reseller platform for destination management companies and sophisticated resellers. Desk assists teams in searching, booking, and reselling inventory, building multi-experience itineraries, handling payments and commissions, and managing daily operations in real-time. This role involves balancing an active legacy migration, frontline workflow needs, commercial adoption, monetization, and deep ecosystem dependencies.

• Own Desk strategy, outcomes, and roadmap
• Set a clear product strategy and multi-quarter roadmap for Desk, grounded in the needs of concierge desks, DMCs, affiliates, resellers, and the clients whose inventory they sell
• Turn market insight into differentiated product bets for high-touch and hybrid distribution: concierge workflows, multi-experience itineraries, vouchers, payments, commissions, reporting, and real-time availability
• Own measurable outcomes, including active Desk adoption, migration progress, booking volume/TTV, successful onboarding, payment/processing revenue, retention, and operational efficiency
• Build a product that works in the real world
• Develop a deep understanding of the travel experiences and hospitality distribution market in Hawaii and continental USA, including the operating realities of hotel concierges, resorts, attractions, DMCs, activity desks, and multi-supplier resellers
• Spend time with clients and frontline teams; distinguish urgent requests from scalable needs, and avoid designing only for the loudest existing Desk users
• Define the right product experience for different reseller segments, from simple FareHarbor only resale to more complex businesses that need external inventory, flexible commissions, invoicing, reporting, and merchant-of-record or alternative payment workflows
• Partner with Design and Engineering to deliver a simple, reliable, and fast workflow for time-sensitive, client-facing booking moments
• Lead the ecosystem, not just the feature list
• Create crisp positioning and product boundaries with other products so commercial teams can confidently guide affiliates to the right solution rather than maintain two confusing competing products
• Partner with commercial, sales, onboarding, customer support, and finance teams to turn market feedback into decisions, enable a credible go-to-market motion, and remove adoption friction
• Communicate the why, the trade-offs, and the decision clearly. Build alignment, but do not wait for consensus when the evidence supports a direction

Requirements

• Must have 5+ years of hands-on product management experience, with evidence of owning complex B2B SaaS, marketplace, payments, or operational workflow products from problem definition through measurable outcomes
• Strong market knowledge in tours and activities, travel, hospitality, concierge operations, destination management, reseller/affiliate distribution, or a closely adjacent multi-sided marketplace
• You understand how booking, inventory, supplier relationships, commissions, and frontline service work together
• Excellent PM fundamentals: client discovery, segmentation, opportunity sizing, strategy, roadmap prioritization, hypothesis-driven delivery, product analytics, and outcome-based decision making
• Strong commercial judgment. You can connect client value, adoption, bookings/TTV, retention, and monetization - and make product choices that support a practical go-to-market motion
• A confident, constructive leadership style. You can respectfully challenge senior stakeholders, create clarity in ambiguity, say no with rationale, and hold teams accountable to decisions and outcomes
• Exceptional stakeholder management and communication skills. You can turn conflicting inputs from clients, Commercial, Engineering, Support, Finance, and leadership into shared context and a clear way forward
• Experience partnering deeply with Engineering and Design on complex workflows and integrations

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours
• Salary Range: $120,557 - $180,835, plus 15% bonus potential