Product Manager, Conversational AI for Support

About the role

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

Responsibilities

• Understand user and product needs, set a direction, and ensure it aligns with gUP’s and the product area’s overall goals.
• Analyze every touchpoint across the self-help journey and optimize conversational AI for consumer support within that context to drive engagement and successful outcomes.
• Generate new ideas, prioritize features, and collaborate with engineering, your product peers, and other partners to deliver a high-quality product.
• Develop strategies to drive usage, engagement, and complete rates.
• Work with engineering, operations, product verticals and other teams to ensure Help Guide’s success for your product area.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in product management or related technical roles.
• 2 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc.).
• Experience with the domain area of Generative AI or Large Language Models.

Qualifications

• Experience turning broad, ambiguous problems into clear, well-structured projects.
• Experience working closely with engineering to understand infrastructure design and tradeoffs.
• Knowledge of consumer products, customer support, next generation technologies.
• Ability to define metrics, analyze experiments, generate insights, and communicate results to the wider organization.
• Ability to collaborate with cross-functional teams on high-velocity projects.
• Excellent communication skills including presenting regularly to executive leadership.

Skills

• Experience with Generative AI or Large Language Models.
• Experience turning broad, ambiguous problems into clear, well-structured projects.
• Experience working closely with engineering to understand infrastructure design and tradeoffs.
• Knowledge of consumer products, customer support, next generation technologies.
• Ability to define metrics, analyze experiments, generate insights, and communicate results to the wider organization.
• Ability to collaborate with cross-functional teams on high-velocity projects.
• Excellent communication skills including presenting regularly to executive leadership.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $163000 - $237000 (USD) + 15% bonus target + equity + benefits

Pay

US: $163000 - $237000 (USD)

Schedule

TBD