Product Manager, Checkout Experience

About the role

We're looking for a Product Manager to help shape the future of Klaviyo's Checkout Experience. In this role, you'll own key parts of the customer purchasing journey, with a primary focus on improving checkout conversion and reducing friction throughout the buying experience.

Responsibilities

• Own product initiatives across Klaviyo's customer checkout experience, with a focus on increasing conversion and reducing friction throughout the purchasing journey.
• Build intuitive purchasing experiences that help customers confidently select a plan, complete checkout, and activate their subscription.
• Partner with Design and Engineering to continuously improve the checkout flow through customer research, usability testing, experimentation, and iterative product development.
• Analyze conversion funnels, customer behavior, and product metrics to identify opportunities for improvement and measure business impact.
• Collaborate with Growth, Marketing, Finance, and Customer Success to support new purchasing experiences, pricing experiments, and go-to-market initiatives.
• Help evolve adjacent experiences including subscriptions, billing, promotions, payment methods, customer self-service, and payment recovery where they improve the overall customer experience.
• Partner with Engineering on integrations with payment platforms such as Stripe and other supporting infrastructure as needed.
• Define product success metrics and use experimentation to continuously improve customer outcomes.

Requirements

2–4+ years of product management experience building customer-facing software products.

Experience owning user journeys where conversion, onboarding, growth, or customer experience were primary success metrics.

Experience with SaaS checkout, purchasing flows, subscription products, PLG, growth, onboarding, or monetization is highly preferred.

Strong product intuition around UX and customer experience, with a passion for simplifying complex workflows.

Comfortable using experimentation, funnel analysis, customer research, and analytics to inform product decisions.

Excellent cross-functional partner who enjoys working closely with Engineering, Design, Data, and GTM teams.

Experience with subscription billing, payment platforms (such as Stripe), promotions, pricing, or payment recovery is a plus—but not required.

Qualifications

Curious, collaborative, and excited to build products that have measurable customer and business impact.

Benefits

Our salary range reflects the cost of labor across various U.S. geographic markets. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Pay

Base Pay Range For US Locations: $104,000—$156,000 USD

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.