Product Manager/Business Systems

Core Responsibilities

• Owes the end-to-end improvement of how Del Mar teams use our platform - ensuring workflows are reliable, data stays clean, and outcomes are measurable.
• Shadow teams across Ops, Marketing, Owner Revenue, Guest Revenue, and Guest Experience to understand how work actually happens.
• Turn observations into requirements that engineers don't have to interpret, and user stories that reflect user reality.
• Decompose work into well-sized, buildable tickets; own backlog grooming and refinement.
• Ask “why” until you’ve hit the real problem—not the stated one.
• Own the business systems roadmap and prioritize by business impact—knowing when to say no is just as important as knowing what to build.
• Maintain a clear operating rhythm: weekly loop, monthly roadmap review, quarterly planning alignment.
• Continuously scan for AI opportunities across the platform—prompt/API-based workflows, intelligent routing, automated quality checks—and bring the best ones into the roadmap.

Qualifications

• 3-5 years in Product Management, Product Ops, or Business Systems PM ownership.
• A portfolio of real outcomes, not just completed projects.
• Deep, practical HubSpot experience—owning, governing, and cleaning it up.
• Hands-on integration experience: building and managing API/webhook-based workflows.
• Strong process analysis skills—walking a workflow and spotting what’s broken before anyone tells you.
• Proven ability to drive cross-functional teams to outcomes without formal authority—leading through clarity and influence.
• Excellent written and verbal communicator—explaining a complex system integration to a field ops manager and a technical spec to an engineer, and neither conversation feels off.
• Use data to make decisions and tell the truth about what’s working, including when that truth is inconvenient.
• Demonstrated remote work success—real habits: running standups, communicating async, making sure nothing falls through the cracks.
• Experience in property management, hospitality, field service, or seasonal businesses is a plus.