Product Manager – Business Operations

About the role

About Our Client: The organization operates in the municipal services technology space, focusing on connected front and back office solutions for private waste haulers. Their platform addresses the needs of municipal program managers and residents by simplifying communication and service information, such as holiday schedules and recycling guidelines. This solution helps bridge the gap between complex municipal waste operations and everyday user needs, with a focus on integration and scalability within a broader technology platform.

About the Opportunity: The Product Manager – Business Operations is responsible for driving the execution and delivery of the Business Operations product line. This role focuses on managing the product roadmap, coordinating sprint activities, and ensuring quality delivery, while collaborating with distributed engineering teams. The position plays a key role in integrating AI features to enhance user engagement and supports cross-product collaboration to unify the platform. This role directly contributes to improving municipal service efficiency and resident experience.

Responsibilities

• Execute the product roadmap in partnership with the VP of Product, managing discovery, story writing, sprint planning, acceptance criteria, and validation.
• Collaborate with adjacent product line managers to integrate Business Operations with the wider platform.
• Work effectively with distributed and offshore engineering teams, ensuring clear written specifications and asynchronous sprint management.
• Identify, scope, and deliver AI-powered features to improve the resident user journey.
• Coordinate go-to-market activities including release readiness, internal training, customer communications, and adoption tracking.
• Monitor customer feedback and key performance indicators to inform ongoing product improvements.

Requirements

• Experience shipping B2B SaaS products with a focus on user engagement and retention.
• 2 to 3+ years in Product Management or Product Ownership within SaaS, demonstrating increasing responsibility.
• Strong proficiency in agile methodologies including backlog management, story writing, and sprint planning.
• Experience working with distributed or offshore engineering teams, with strong written communication and asynchronous collaboration skills.
• Analytical skills with experience in product analytics, experimentation, and metrics-driven prioritization.
• Familiarity with AI and large language model-powered product features and their practical applications.
• Excellent communication and stakeholder management skills.
• Proficiency with Jira, Confluence, and product analytics tools such as Pendo, Amplitude, or Mixpanel.

Benefits

• Comprehensive medical insurance with HSA option, vision, dental, and life insurance.
• Paid parental leave.
• Medical and Dependent Flexible Spending Accounts.
• 401(k) matching.
• Unlimited paid time off.
• Ten company holidays plus one volunteer day.
• Summer Fridays.