Product Manager, Banking

Role Description

Novo is seeking a highly experienced and motivated product manager to own and scale our core banking experience — the accounts, money movement, cards, and program infrastructure that power banking for over 250,000 small businesses.

Responsibilities

• Own the strategy, roadmap, and execution for Novo's core banking products, including deposit accounts, money movement, cards, and the underlying program infrastructure.
• Develop a clear point of view for each product — defining who it serves, what value it delivers, and why it resonates — so Novo serves the right small businesses deeply rather than building for everyone and no one.
• Serve as a key product partner to the executive team, translating company objectives and customer insight into a prioritized banking roadmap.
• Balance near-term delivery with the platform and product depth investments needed to support long-term growth and retention.
• Own the end-to-end experience for account opening, funding, deposits, and money-movement flows (ACH, wires, transfers, bill pay, and card transactions), partnering with Engineering on the ledger, payments rails, and card systems beneath them.
• Define and improve the products that drive deposits, money storage, and money movement, deepening engagement and increasing the number of Novo products each customer uses.
• Partner with the team to evaluate and improve partner-bank and program economics, ensuring the products we ship are both valuable to customers and sustainable for the business.
• Translate complex regulatory, banking-partner, and operational requirements into intuitive, simple experiences for small business owners.
• Run a rigorous discovery process grounded in customer research, usage data, and cohort analysis to identify the highest-impact opportunities across the banking experience.
• Favor rigorous, cohort-based analysis over surface-level correlation when evaluating performance and prioritizing investment, while staying comfortable acting on directional data when speed and urgency demand it.
• Write clear specs, define success metrics, and partner with Engineering and Design to ship reliable, secure, high-quality features on a predictable cadence.
• Monitor product performance and key metrics, distinguish signal from noise, and drive timely iteration when results diverge from expectations.
• Partner with Engineering, InfoSec, and Operations to ensure banking products meet the reliability, availability, and data-integrity bar required in a regulated financial environment.
• Embed risk, fraud, security, and regulatory requirements into the product process from the start, partnering with Risk, Compliance, and Legal to ship products responsibly.
• Support the reporting and product controls required by banking partners, regulators, and internal stakeholders.
• Treat trust as a first-class product requirement, recognizing that banking and financial products demand a higher threshold of trust than any consumer app.
• Partner closely with Engineering and Design leadership to align on roadmap, scope, and sequencing, and to turn product strategy into reliable delivery.
• Collaborate with Growth, Marketing, Operations, and Finance to set targets, track KPIs, and translate strategy into operating plans.
• Manage product relationships and integrations with banking partners and key third-party vendors, navigating the technical and regulatory requirements inherent to a fintech company.
• Communicate effectively with technical and non-technical stakeholders, from individual contributors to the executive team and board.

Minimum Qualifications

• 7+ years of progressive experience in product management, with experience owning complex, technical, or platform products (preferably in fintech, financial services, banking, or payments).
• Demonstrable track record of shipping reliable, customer-facing products in a high-growth, regulated environment, ideally involving money movement, payments, cards, deposits, or other financial infrastructure.
• Strong understanding of banking and fintech fundamentals, including how accounts, money movement, cards, deposits, and partner-bank and program infrastructure work together.
• Penned ability to partner with and influence Engineering and Design, write clear specs, and ship high-quality software on a predictable cadence.
• Strong analytical skills and fluency with product and cohort data, with the judgment to know when data is conclusive versus directional.
• Experience working with Risk, Compliance, and Legal to ship products within regulatory constraints, and a track record of treating security, trust, and reliability as core product requirements.
• Strong product sense and the ability to give products a clear point of view and value proposition for a defined customer.
• Proven ability to manage complex cross-functional initiatives and communicate effectively with technical and non-technical stakeholders, including leadership.
• Strong problem-solving skills and a proactive, data-driven approach to product.
• Ability to thrive in a fast-paced, evolving startup environment.
• Bachelor's degree required; advanced degree or relevant technical background preferred.