Product Manager

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What You’ll Do

You’ll make and defend product decisions with incomplete information, competing input from Sales, Customer Success, and Engineering, and real consequences for automation, customer experience, and revenue. There is no consensus-by-default and no fully defined problem space.

Who The Flip Is

Flip builds AI-powered call automation for customer support. While automation is widely acknowledged as the future, adoption across the market remains low. Flip operates ahead of that curve, at scale, across eCommerce, Healthcare, and Transportation.

What You’ll Be Accountable For

• Owning the roadmap and priorities for your product areas, and the outcomes they produce
• Deciding what to build, change, or stop based on real customer behavior and call data
• Improving automation and customer outcomes, and owning the results when metrics move, or don’t
• Defining product behavior and user experience at a level of detail that enables Engineering to execute without ambiguity
• Shipping high-quality product consistently in a continuous release cadence
• Making clear tradeoffs between automation depth, customer experience, revenue, and technical constraints
• Aligning Engineering, Customer Success, and GTM around decisions, priorities, and expected impact

Who You Are, As a Product Manager

• You have strong product judgment and are comfortable owning decisions within a defined scope.
• You balance customer experience, technical constraints, and business outcomes without defaulting to consensus.
• You are hands-on, data-informed, and comfortable defining, shaping, and owning a product area end to end.
• You bring 3+ years of experience in product management or a closely related role, ideally on small, fast-moving teams.

Who You Are, As A Person

• Owns outcomes, not tasks, and is accountable for the impact of their decisions.
• Challenges assumptions and changes course when the product or data proves them wrong.
• Communicates decisions clearly, makes tradeoffs explicit, and moves the product forward under uncertainty.
• Collaborates effectively without defaulting to consensus, using judgment and evidence to set direction.

Bonuses

• Experience with AI-driven products, automation systems, or voice interfaces.
• Previous experience in early-stage or fast-growing startups.

More About Us

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
• In office 5 days/week

Pay

$110,000 - $160,000

Schedule

Onsite Monday - Friday