Product Manager

About the role

We're looking for a product manager to own the surfaces Intelligems merchants interact with most — from building and configuring experiences to launching and managing them in production.

This PM leads our Experiences pillar: Visual Builder, AI-powered creation, experience management, and the infrastructure that governs what goes live on a merchant's storefront. The role spans product craft, AI product strategy, and execution-layer technical work — you'll partner closely with engineering and design to define how merchants create tests, personalization, and content variants, and how those experiences ship reliably.

This role requires someone who can take a technically flexible, powerful product and make it feel simple to a merchant without technical capabilities. It also requires the technical agency to navigate the real constraints of building on Shopify storefronts, iframes, and proxy layers — and genuine instincts for how agentic AI changes the way products need to be built, not just what they can do.

What You'll Do

• Own the creation experience end-to-end
• - Lead product for the Visual Builder and all experience creation surfaces, from first interaction to go live
• - Define what it means for a non-technical merchant to build and launch a test successfully
• - Work with design to simplify a technically flexible product without sacrificing what makes it powerful
• - Own experience management: how merchants find, edit, pause, and understand the tests they've launched
• Shape how AI powers the building experience
• - Define the AI-powered creation flow — how merchants describe what they want, how the agent builds it, and where humans stay in the loop
• - Set the product requirements for what makes a surface reliably operable by an agent: state management, error handling, feedback loops
• - Identify where AI reduces friction in the creation flow and where it introduces confusion, and build accordingly
• Own launch confidence and reliability
• - Define the previews, validation states, and feedback signals that tell a merchant their experience is going to work before they go live
• - Partner with engineering to set and hold the quality bar for everything that touches a live storefront
• - Own the reliability of the creation-to-launch pipeline — from how experiences are configured to how they behave in production

What You Bring

• Required Experience & Skills
• - Product and design craft: you have a specific point of view on what makes a complex, flexible product accessible to a non-technical user. You've made real simplification decisions and can describe what you gave up to get there. You work with design as a genuine creative partner, not just a handoff
• - AI-native product instinct: you think about AI as the mechanism that does the work, not a feature to add. You understand what it means for a product surface to be reliably operable by an agent and have genuine opinions on where AI helps and where it creates friction
• - Technical agency: you don't need to code, but you stay in technically hard problems until a path emerges. You've found solutions through constrained environments before, and you think about what serves the merchant and what the team can actually ship in the same breath

Key Attributes

• Craft-oriented — specific opinions about what makes an experience good, and holds that bar under shipping pressure
• Techically curious — engages with hard technical problems rather than routing around them; stays in the problem until a path emerges
• User-centered — builds from the non-technical merchant's experience, not the feature spec; knows the difference between functional and trustworthy
• AI-native — thinks about what it means for products to be built by agents, not just assisted by them, and has opinions about what that requires
• Collaborative — works closely with design, engineering, and the broader product team; understands that craft at this level is a team sport