Product Manager

About the role

We are searching for a Product Manager who thrives in a fast-paced, innovative environment looking to solve complex problems with sophisticated and innovative solutions. In this role within the Global Sales & Services Technology (GSST) team, you will be supporting Salesforce enhancements in the Customer 360 view across our core business partners. You will be focused on supporting the Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team. This includes driving visibility to engagements and partner activities for our prospect and licensed user journeys.

Responsibilities

• Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey.
• Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues.
• Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery, through design, journey story process, development, and in-market iterations.
• Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds.
• Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, et al to champion the technology roadmap.
• Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings.
• Understanding customer and business needs across core business partners and synthesizing opportunities. Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys.
• Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions.
• Integrating input from multiple channels—including user journeys, industry research, and stakeholder requests—into product priorities and requirements.
• Prioritizing projects and features based on impact and alignment with the team’s long-term goals and strategy.
• Collaborating with the scrum team to design, build, launch, and assess MVPs.
• Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders.

Requirements

• Bachelor’s Degree required.
• 3-6 years of experience working as a Product Manager with Salesforce or a comparable CRM system.
• Strong project and program management skills; demonstrated track record leading cross functional initiatives.
• Proven track record of collaborating with multiple stakeholders and teams across business and IT teams.
• Excellent analytical and problem-solving skills when determining how to best solve business challenges.
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Experience using industry leading analytic platform (e.g. Tableau, PowerBI, etc.) to design and deliver impactful business insights (ideally for Sales) at scale is a plus.
• Strong written and verbal communication skills.
• Familiarity or low-level experience using AI features is beneficial.

Qualifications

• Master’s Degree preferred.
• Experience with Salesforce CRM systems.
• Experience with Agile methodologies and SCRUM.
• Experience with data modeling and data warehousing.
• Experience with AI and machine learning technologies.

Skills

• Project Management
• Agile Methodologies
• Data Modeling
• Data Warehousing
• AI and Machine Learning

Benefits

Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!

Pay

Base salary range: 86,000 USD - 118,000 USD

Schedule

Hybrid work schedule available.